Why Chubb? 

At Chubb, our mission is to provide superior insurance solutions that foster resilience and security for our clients. We strive to be the preferred choice for individuals and businesses seeking comprehensive coverage and unmatched service. 

Join Chubb for a rewarding career where our core values—excellence, integrity, and respect—guide every decision we make. Be a part of a dynamic team that is dedicated to protecting what matters most and making a positive difference in the lives of our clients and communities. Together, let's shape a safer, more secure world. 

Overview: The Property Claims Adjuster is responsible for managing and resolving residential and commercial property claims by conducting thorough analyses and investigations. This role involves prompt follow-up with insured parties and claimants, evaluating policy contracts to identify coverage issues, and maintaining accurate claims files. The adjuster is tasked with establishing reserves, recognizing recovery opportunities, and ensuring compliance with statutory and regulatory fair claims practices, including identifying potential fraudulent claims.

Locations: We are seeking candidates in Phoenix, AZ

Key Responsibilities:

Analyze initial reports and promptly reach out to insured parties and claimants. Evaluate contract language effectively to identify coverage issues. Develop claims files in a timely and accurate manner for thorough investigation and loss analysis. Maintain an active file diary to facilitate the resolution of claims. Establish and monitor accurate reserves for each claim. Identify and pursue recovery opportunities where applicable. Comply with all statutory and regulatory fair claims practices. Recognize and assess potential fraudulent claims. Manage the workflow, outputs, and expenses associated with outside vendors effectively. Evaluate claim facts critically and negotiate settlements successfully. Build and sustain strong business relationships with both internal teams and external customers. Serve as a technical resource and mentor to less experienced adjusters on the team. Actively contribute to the achievement of team goals, objectives, and overall results. Provide support during workload surges and catastrophe operations as needed, including working overtime during designated events. 

Experience & Education Requirements:

1-2 years of professional work experience, ideally in residential and commercial property claims.1-2 years of customer service experience in a corporate environment is required.Experience in residential or commercial property claims is essential.Comprehensive understanding of insurance contracts, investigation techniques, legal requirements, and insurance regulations.Ability to work collaboratively in teams and interact effectively with a diverse range of individuals.Strong aptitude for evaluating, analyzing, and interpreting complex information.

Desired Skills:

Exceptional Customer Service Abilities: Demonstrated commitment to providing top-notch service to clients, ensuring their concerns are addressed promptly and professionally. Ability to manage difficult conversations with empathy and clarity while maintaining a positive rapport.Proficiency in Investigation Techniques: Strong understanding of investigative methodologies, including how to gather, analyze, and interpret relevant information to assess claims accurately. Familiarity with evidence collection processes and conducting interviews to establish facts.Strong Organizational and Time Management Skills: Proven ability to manage multiple claims simultaneously, prioritizing tasks effectively to meet deadlines. Ability to maintain detailed and organized claim files that facilitate quick reference and decision-making.Excellent Verbal and Written Communication Skills: Ability to articulate complex ideas clearly and concisely in both verbal and written formats. Proficient in drafting comprehensive reports and correspondence that comply with legal and company standards, ensuring clear communication with clients, colleagues, and vendors.Skilled in Negotiation and Reserving Processes: Demonstrated proficiency in negotiating settlements that are fair and equitable for all parties involved. Strong understanding of reserve setting and management to ensure appropriate claim funding throughout the process.Innovative Thinking and Problem-Solving Capabilities: Ability to think creatively when faced with challenges, developing effective strategies to resolve issues and optimize claims processes. Comfortable making independent decisions in high-pressure situations, while also recognizing when to seek guidance from senior team members.Attention to Detail: A meticulous approach to reviewing contracts, claim details, and documentation, ensuring accuracy and compliance with industry standards. Strong ability to identify potential discrepancies or coverage gaps that may impact the claims process.Adaptability and Stress Management: Capable of maintaining effectiveness in rapidly changing environments, particularly during workload surges or crisis situations. Ability to remain calm and make informed decisions under pressure, contributing to efficient operations during catastrophic events.Team Collaboration and Leadership: Proven ability to work effectively within a team, fostering a collaborative environment. For senior candidates, the ability to provide mentorship and technical guidance to junior adjusters, enhancing the overall skill set of the team.Technological Proficiency: Familiarity with claims management software and other relevant technology tools that aid in the claims investigation and resolution process. Willingness to learn new systems and leverage technology to improve efficiency and effectiveness.

Licensure Requirement: If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.

Company Benefits Highlights:

At Chubb, we provide our employees with best-in-class benefits to support their physical, emotional, and financial goals and well-being. We foster a collaborative and inclusive culture with the flexibility to support our employees' needs. Our comprehensive benefits package includes:

Competitive compensation and performance-based bonusesMedical, dental, and vision coverage starting on your first day of employmentHealth savings account (HSA) and flexible spending account (FSA) optionsGenerous paid time off (PTO)10 paid holidays each yearUp to 9% 401(k) contribution from ChubbTuition and education reimbursement to support lifelong learningProfessional training and development programsStock options for eligible employees

If you are a dedicated professional looking to grow your career in auto claims adjustment, we encourage you to apply!