Job Title:

Project Manager (Salesforce)

Job Description

We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
Challenge Conventions-Deliver outcomes unimagined-Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

The project manager role will be coordinators and coaches for our solutioning teams.  They will be coordinating and documenting discussions and tracking status of capabilities as they flow through our intake and solutioning cycles. 

 

This position requires big-picture thinking, initiative, attention to detail, the ability to learn quickly, the capacity to handle internal and external relationships, the competence to work with senior executives, and excellent soft skills.

 

Responsibilities:

Drive programs of strategic importanceAbility to plan, estimate, budget, ; handle, and control costs so that the project can be completed within the approved budget. Handle project revenue by meticulously tracking as sold margin and as delivered margin for the project.Conceptualize, analyze and evaluate the needs of different programs; make recommendations with business justification, and finally upon approval, forefront the programsUnderstanding of Agile-certified Scrum processes, and current methods of coordinating Business & IT. Understanding of Scrum Master concepts and exhibits demonstrably the traits of a successful Scrum Master. Possesses certification in either Agile Scrum Master (ASM) or Certified Scrum Master (CSM) from an accredited Agile/Scrum organization.Ability to build project timelines to plan and lead all aspects of and report progress within the project environment.Ability to identify all people or organizations impacted by the project, analyze customer expectations and impact on the project and develop appropriate management strategies for actively engrossing collaborators in project decisions and execution.

Minimum Requirements

10+ years total experience in IT Industry and 3+ years in Salesforce Project Management (end-to-end project managementAbility to collaborate with a customer's executives and demonstrate strategic understanding of business needsHands-on experience with CRM software productsHands-on experience with PM tools like JIRA / MS ProjectAny project management-related certification (PMI -ACP / PMP / Prince 2 / PSM II, etc) is an assetAdvanced Microsoft Excel skills (formulas, data cleansing, data manipulation)Nice to have Salesforce CertificationMust have in-depth Salesforce Knowledge

#ConcentrixCatalyst

Location:

USA, TX, Work-at-Home

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

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