A client with Kforce is seeking a Project Manager II to join their team remotely. This role requires a seasoned IT Professional with expertise in application support, leadership, and communication. This role is responsible for leading production support discussions with respective stakeholder to setup Level1, 2 and 3 for client or third-party application migrating into client or client applications. Summary: * Project: Migration of complex applications from a client environment to client environment * Timeline: Expected to complete shortly after migration starts Responsibilities: * Lead production support discussions with respective stakeholder to understand support requirements and setup Level1,2 and Level3 * Coordinate with Service Delivery Analyst Specialist to capture current and to be support process * Help Service Delivery Analyst Specialist to design tools (Service Now) for production support * Foster a culture of collaboration and innovation and continues improvement * Ensure adherence to ITIL best practices and industry standards * Communicate effectively with stakeholders, including technical and non-technical teams * Schedule required meeting with team involved to setup production support, ensure minutes of meeting are shared and action items are tracked * Provide status updates, metrics and reports to management * Work closely with Service Delivery Management to develop and maintain service level agreements (SLAs) and operational agreements * Ensure compliance with regulatory requirements * Develop and implement strategic plans to improve production support processes * Identify and prior prioritize areas of automation optimization to improve customer satisfaction * Drive knowledge management and documentation initiatives across L1,L2 and L3 * Drive L1,L2 and L3 and client support teams collaboration