Description - External

We have an immediate opening for a Project Manager in our Kawneer business. The Project Manager role is responsible for servicing our customer orders, and regularly communicating with customers.

Job Responsibilities and Duties:

Responsible for managing customers in geographic locations. Timeliness of responses to customers via email and phone call is key. Order management: partnering with individuals from the various areas (estimating, drafting, etc.), problem solving, and best practice sharing to support customer needs. Within order management, responsibilities also include but are not limited to processing LOI’s, purchase orders, sales tax credits, feedback and claims management, and transferring orders to other locations.  Order management: proactive management of orders that may not meet original deadline, notifying customers of status if something has changed, and working with plant personnel around scheduling. Position is in direct communication and interacts with: customers, sales team, estimation, drafting/engineering, takeoff, order processing team members, and manufacturing personnel. Resolves customer concerns and field issues.  Escalates as needed. Self-directed and works independently. Be proactive vs reactive. Coordinates and advances project status, from Order Entry through Engineering and Manufacturing.