Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.Job Description/Preferred Qualifications
Job Description: This position is responsible for supporting and coordinating business systems projects that support the KLA Service Strategic Roadmap in the areas of Revenue Growth, Customer Focus, Innovation and Efficiency. The ideal candidate for this role will be capable of working in cross functional teams and delivering results that impact our worldwide KLA Services Organization.
Responsibilities:
Coordinate and support Change Management activities to support project success from discovery to production release.
Develop, establish, support, and maintain policies, processes, procedures, guidelines, metrics, and other strategic planning and training tools to ensure alignment, compliance, and utilization.
Provide data reporting and analysis as needed to assess needs, motivate change, or assist in the development of key performance indicators.
Drive project schedules, implementations, reviews, and results, presenting and working efficiently, cross-functionally throughout the Service organization.
Multi-level support of all company-wide initiatives including CRM/ECC and SAP S4 System Upgrades, and all M&A Integrations
Provide regular updates to management on progress toward meeting business goals.
Travel 10-15% domestic and international
Minimum Qualifications
Bachelor’s Degree and 2-3 years of relevant experience
Ability to manage multiple conflicting priorities and determine their relative weight • Critical thinking and resourceful problem solving
Effective interpersonal skills and the ability to develop polished professional relationships with executives, managers, administrators, peers, and customers
Proficient in all Microsoft Office Products
Preferred Qualifications:
Experience in TEAMS and SharePoint utilization for intercompany communication and documentation storage a plus
The company offers a total rewards package that is competitive and comprehensive including but not limited to the following: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.