At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department OverviewFocusing on the RapidDeploy product line leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives.
Job Description
As an Associate Project Manager (PM) on our team, you will be working directly with customers to manage the deployment of RapidDeploy products, focused on strategic and high-complexity customers. You will engage with customer stakeholders at all levels of the organization and coordinate with internal groups to ensure project success. This encompasses tasks in the entire lifecycle of the customer deployment, from kick-off through production go-live. In an industry where trust and relationships are paramount, this is a critical function where we need a star performer who can make a difference and grow with the role.
**Location: Fully remote anywhere in the US
What you'll be doing:
Personally manage implementation projects for customers, primarily large/complex strategic customer engagements
Provide direct support to client stakeholders (across all organizational levels) to coordinate implementation activities and ensure appropriate communication channels are in place
Proactively manage project scope and schedule, as well as manage risks/issues and related mitigation strategies throughout project execution
Develop a deep understanding of RapidDeploy products to support customer deployment, training, and onboarding activities
Configure RapidDeploy products to the customer’s needs, as needed
Contribute to customer onboarding, training, acceptance testing, and change management activities, as needed
Create documentation & presentations for both internal and external consumption
Coordinate with Product Management to convey product feedback and feature requests and to support the evaluation of potential product features based on customer needs and lessons learned
Contribute to RFP responses, SOW creation, and other sales activities, as needed
Contribute to the vision and mission of RapidDeploy by helping where you can – we are a fast-growing technology company in a dynamic market environment and job requirements are subject to frequent changes
Required Qualifications:
2+ years in Project and/or Program Management, leading complex, strategic technology projects in a client-facing role
Experience managing Enterprise SaaS deployments - preferred
Hands-on experience managing multiple simultaneous customer implementations in a multi- stakeholder environment
Experience leading cross-functional projects and coordinating with product, engineering, QA, customer success, and other key internal stakeholder groups
Experience creating and managing project schedules with complex dependencies
Experience analyzing customer needs and workflows and configuring software applications to meet customer needs
Understanding of and experience with leading project management methodologies, including both Waterfall and Agile (Scrum, Kanban)
Experience utilizing modern Project Management tools to plan and execute projects
Preferred Qualifications:
(these are considered a plus, but are not required for consideration for this role)
Experience serving the Public Safety industry, including managing software deployment projects for PSAPs
Knowledge of the Public Safety industry, including applicable technologies, market landscape, industry players, etc
Background in configuring and deploying public safety software
Target Base Salary Range: $55,700 - $110,400 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
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Basic Requirements
2+ years in Project and/or Program Management
Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
Incentive Bonus PlansMedical, Dental, Vision benefits401K10 Paid HolidaysGenerous Paid Time Off PackagesEmployee Stock Purchase PlanPaid Parental & Family Leaveand more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.