Position Summary

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers’ interactions with the public sector.

Work you’ll do

Translate complex and ambiguous problems into clear and actionable strategies and solutionsCommunicate effectively with clients and stakeholders, using storytelling and visualization techniques to convey project planning and related insights and recommendationsComfort working in a fast paced, rapidly changing environmentFacilitate meetings with internal and external teams, documenting, and tracking action items to completion as applicableCollaborate with internal and external teams to develop, review, and submit deliverablesTrack and report on the team’s progress, identify and implement process improvements, and ensure functional solutions meet quality standardsSupport efforts to conduct training needs assessments to identify skill gaps and training requirements for different user groupsGather and document training requirements, ensuring alignment with business objectives and project goalsDevelop and maintain detailed documentation, including training needs analysis reports, training plans, user manuals, and other training materialsSupport the design and development of training curricula, materials, and resources, ensuring they meet the identified needs

The team

Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals bring fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences. We work with our clients to create, design and deploy digital products that increase adoption and drive measurable results.

Qualifications

Required:

Bachelor’s degree4+ years of consulting and/or industry experienceExperience supporting workstreams on engagements related, but not limited, to Systems Implementation, Operations & Maintenance, Helpdesk Operations and Software Application Development & MaintenanceAbility to work independentlyAbility to manage engagements or work streams and multiple team members with confidenceProfessional oral and written communication skillsStrong problem solving and troubleshooting skills with experience exercising mature judgementExcellent teamwork and interpersonal skillsMust be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the futureMust be able to obtain and maintain the required clearance for this roleAbility to travel 20 - 50% based on the clients and industries you serve

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $108,000 to $181,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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