At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

Execute data wash on assigned projects to identify potential locations for acquisition. Support pre-filling DMA with information provided by Head Office and Mail Merge. Review Applications and follow-up with merchants via emails for incomplete data Coordinate and tracking the E2E onboarding journey until merchant is transacting. Attend both internal and external client meetings along with Project Manager as required (virtually). Making outbound call for terminal testing if required as part of the project. Support ad-hoc requests and initiatives in driving overall merchant onboarding experience. Mainly supporting Australia market.

Preferred Qualifications

Passionate on data analysis and project management Customer focus. Demonstrated experience and ability to interact with customers. Proven problem solving skill Ability to manage multiple priorities. Strong collaboration and influencing skills. Well-developed written and communication skills Preferred knowledge of merchant onboarding process. Proficiency in MS Office - Excel and PowerPoint is an advantage

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid or onsite arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.