Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Science

Travel Percentage :

5 - 10%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

This is an entry level role and would be ideal for someone who has just completed University. You will be joining a team of ATM software specialists liaising with Customers, Global Regional Support and internal Product Development teams. The team is responsible for onsite delivery and consulting for our OTS ATM software products. This also involves resolving products defects at the code level and developing new features and utilities for the Product line.

What you will be doing:

Provide technical support activities for Open Test Solutions ATM Product Line.

installs, maintains and supports application/source code and/or its components and subsystems including third party software.

Detects, diagnoses and reports related problems.

Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.

Provides technical assistance to programming staff in the analysis of application software amends, performance and resource consumption.

Creates and maintains complete documentation relative to the support of application software.

Provides support for applications and supporting software.

Provides consultation to internal and external users with regard to software capabilities and use.

Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner.

Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.

Assists development teams in requirements definition, system design and delivery of projects.

Verifies technical specifications for development projects.

Acts as project liaison/Services Delivery advocate on projects.

Assists client support with development of internal and client directed communications related to incidents, problems or known errors.

Education Requirements:

A Bachelor’s degree in computer science or information systems or the equivalent combination of education, training, or work experience.

What you will bring:

Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

Willingly shares relevant technical and/or industry knowledge and expertise to other resources

Excellent problem-solving, team and time management skills

Is resourceful and proactive in gathering information and sharing ideas

Skills: (at least one or more)

Programming languages C++ (Microsoft Visual Studio)

Programming languages C# .NET (Microsoft Visual Studio)

Javascript

Angular

What we offer you:
At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:

Opportunities to make an impact in fintech

Personal and professional learning

Inclusive, diverse work environment

Resources to give back to your community

Competitive salary and benefits

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Privacy Statement

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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