Job Summary
We are seeking a Systems Engineer with 1 to 3 years of experience to join our team. The ideal candidate will have expertise in Incident Management Service Desk Service Now BMC Remedy and Service Desk App Support. Experience in COTS Products (BFS Cards & Payments) Retail Banking and Cards & Payments is a plus. This is a hybrid role with rotational shifts.
Responsibilities
Manage and resolve incidents efficiently to ensure minimal disruption to business operations.Provide technical support and troubleshooting for Service Desk applications.Utilize Service Now and BMC Remedy to track and manage incidents and service requests.Collaborate with team members to ensure timely resolution of issues.Monitor system performance and identify areas for improvement.Implement and maintain best practices for incident management.Assist in the development and maintenance of documentation for support processes.Participate in rotational shifts to provide 24/7 support coverage.Communicate effectively with stakeholders to provide status updates and gather requirements.Ensure compliance with company policies and procedures.Contribute to continuous improvement initiatives within the support team.Provide training and guidance to junior team members as needed.Support COTS Products (BFS Cards & Payments) Retail Banking and Cards & Payments domains as required.Qualifications
Must have experience in Incident Management Service Desk Service Now BMC Remedy and Service Desk App Support.Nice to have experience in COTS Products (BFS Cards & Payments) Retail Banking and Cards & Payments.Must have strong problem-solving skills and the ability to work under pressure.Must have excellent communication and interpersonal skills.Must have the ability to work in a rotational shift environment.Must have the ability to work independently and as part of a team.Must have a strong attention to detail and a commitment to quality.Must have the ability to learn new technologies quickly.Must have a customer-focused mindset.Must have the ability to manage multiple tasks and priorities.Must have a proactive approach to identifying and resolving issues.Must have a willingness to continuously improve skills and knowledge.Must have the ability to adapt to changing business needs.Certifications Required
ITIL Foundation Certification Service Now Certification
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.