An employer in Cupertino, California is looking for a Program Support specialist. In this role you will be:

* Perform systems diagnostic and troubleshooting duties to ensure a fully functioning system

* Maintain and document access control and video management system architecture parameters based on customer standards

* Triage, troubleshoot, and resolve service tickets via software or troubleshoot and guide service operators regarding hardware faults

* Remotely evaluate all hardware fixes with on-site technicians or local service partners

* Provide daily written updates and closing reports for each service tickets to the service operators and service AEs within the team

* Liaise and coordinate with other customer assigned AEs, vendors, LSPs, and GSOC

* Create test plans, coordinate with commissioning team and test systems

* Install software modules and applications on customer machines

* Customize a system to tailor to customers' business models.

* Follow assigned projects to final adjustments, commissioning, and sign off

* Create pre-documentation, remotely assist the tech on-site by testing devices, and completing all PPM documentation