Summary The position is located in the Department of Veteran Affairs (VA), Veterans Health Administration (VHA), Mid-Atlantic Health Care Network (VISN 6). The incumbent will serve as a Program Support Assistant to the Lead Care Coordinator and the staff of the Home Telehealth (HT) Program. This recruitment is internal to VISN6 only. This means to be within the area of consideration, you must be employed at one of the following VAMCs: Asheville Durham Fayetteville Hampton Richmond Salem Salisbury Responsibilities Duties include: Establishes protocols for incoming data, organizes and maintains patient data and retrieves a variety of computerized data. Tracks and trends issues related to program effectiveness and role implementation. Attain and maintain computer skills on a variety of software programs, e.g., word processing, file management, VISTA program, EXCEL spreadsheets, etc. and communication tools such as MS Outlook. Will operate web-based software for telehealth program as well as Access database for VISN office. Must attain basic competencies in operation of the telehealth equipment to assist in troubleshooting problems for patients, answering questions for patients/staff/customers, and supporting the telehealth team. Establishing and maintain inventory of all telehealth equipment including purchased and leased equipment, all repairs and costs. Maintain calendar of appointments of patients, meetings, conference calls, and scheduled leave as well as coordinates meetings, and assists the Nurse Manager/FTC and Telehealth staff with all administrative functions. Utilizes statistical data to compile a monthly workload report(s) for all program staff. Work Schedule: 08:00am-4:30pm Telework: Ad Hoc. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD02887A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/18/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: knowledge of research principles and practices; assisting with the day-to-day activities; creating agendas and writing committee minutes; collecting and compiling data; preparing correspondence and reports; utilizing automated software (such as Microsoft Word, Excel, etc.); and maintaining records. (This experience must reflect in your resume) You will be rated on the following Competencies for this position: Attention to Detail Computer Skills Customer Service Manages and Organizes Information Technical Credibility Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary with occasional light physical effort such as walking, stair climbing, and carrying of light items. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.