Nexus-FACTS is excited to add a Program Supervisor for its innovative Family Response and Stabilization Services (FRSS) program! This program crisis provides response and stabilization services to Hennepin County families with youth ages 5-18 every day, 365 days a year, 24/7!

Crisis need is defined by the family and services are driven by family’s cultural, community and clinical needs. Our Family Response Team de-escalates and addresses the immediate concern with the goal of responding in-home within one hour.

Position Summary: Our Program Supervisor is responsible for overseeing and supporting the efficient clinical and operational functioning of the designated team. Our Program Supervisor assists, supports, and collaborates with the Program Manager, in guiding the team across various settings (hospitals, home, school, childcare, community).

Nexus’ Comprehensive Benefits Include:

Four weeks paid time off (PTO) in the first year of employment Multiple options for health insurance coverage No-cost life insurance Short/long-term disability insurance 401k match NEW – Talkspace Therapy Benefit for the whole family NEW – Hinge Health Benefit for the whole family NEW – Carrot Fertility Benefit Tuition assistance and training opportunities Advancement pathways and internal promotion And much more!

Primary responsibilities:

Program Strategy, Oversight & Execution

Collaborates with Program Manager in developing and deploying strategic short- and long-term program goals and outcomes aligned to the purpose of supporting community-based family service work Advances the effective functioning of the client response, assessment, evaluation, and referral process; participates in, guides, and oversees team members in each phase of the program process Serves as a primary contact within the team Assigns & dispatches team members to requests; remains in communication with and supports members in their work of administering the client assessment, evaluation, documentation, and planning process Exercises preparedness, adaptability, and a sense of urgency by meeting youth and families at schools, hospitals, clinics, and homes and commencing the intake process with compassion, empathy, and awareness Provides direct service to clients as required, including conducting the CAT assessment/evaluation, planning, referring families to additional resources and transitioning youth to the 8-week stabilization program Adopts a collaborative approach to work; communicates and meets with internal partners ensuring all program team members are apprised of each family and client’s plan, goals, and desired outcomes Initiates stabilization planning with the family, providing education, resources and referrals to the client and family. Provides 1:1 supervision to assigned team members Creates and monitors schedules, PTO requests and approval of timecards

Trauma Informed Care & Community Cultural Integration & Partnerships

Builds and fosters community partner relationships that support and further the purpose of the program Maintains a collaborative and informed working relationship with the partnering program county liaison, resulting in long term crisis preventative care, that supports diverse community families and youth Emulates and demonstrates best-practice, trauma informed care and culturally responsive service work, that acknowledges, understands, and accepts cultural differences, nuances, and norms of diverse backgrounds Demonstrates commitment to understanding and supporting community and systemic approaches to family wellness while working and communicating effectively with families and external contacts Serves as credible and reputable resource to internal and external partners and resources, in matters of client assessment/evaluation, community partnership, resource allocation and family and youth facilitation Assists Program Manager in performing community outreach activities and initiatives; improves program growth and expansion, and community relationship building, resulting in a culturally informed and aware program team Provides quality of care in all services for youth and families, with diverse backgrounds in age, religion, sexual orientation, gender identity, gender expression, familial status, ancestry, or national origin

Program Leadership, Training, & Development

Leads, coaches, and mentors team members by providing feedback that supports highly responsive, empathetic, compassionate and trauma informed care and stabilization, to youth and families May lead or participate in the hiring and talent selection process and performance evaluation process; builds a trauma informed and engaged team, standing in for the Program Manager as needed Provides team members with guidance, leadership and direction that support the urgent response to client needs, in an empathetic, intentional and trauma informed care approach Oversees the ongoing required training and development for all reporting team members Provides leadership, accountability, and oversight in all areas of the program, in absence of Program Manager

Program, Continuous Improvement, & Compliance

Works with Program manager to develop and document program reporting criteria including client demographics, referral sources, response times, plan acceptance, interventions, and overall successful outcomes Analyzes and assesses program reporting data Develops effective ways of communicating and following up with clients 30 days post intervention and stabilization completion; develops client and family feedback modalities that track and discern client success Produces all program reports; cascades and communicates reports to the business and county partner; and participates in conversations that inform and improve program goals, objectives and decision making Ensures required client reports, records, and documentation are produced accurately and maintained per program and required legislative guidelines

Program Policy, Procedure, & Training

Assists with and remains calm while handling an emergency or crisis situation using sound judgment by taking appropriate actions; effectively manages stressful workload conditions and difficult, emotionally charged or crisis Remains compliant with HIPAA regulations; maintains strict confidentiality of client information; exhibits a high degree of ethical conduct, integrity, and confidentiality Exhibits clear, professional, respectful, and effective communication when interfacing with clients, coworkers, families, and external contacts and willingly share knowledge, information, and resources

Must Have:

Master’s or other graduate degree in one of the Behavioral or Human Sciences or a related field or Bachelor’s degree in related field with 5+ plus years of experience. 1+ year demonstrated experience in mental health assessment and counseling with youth and families 1+ year demonstrated experience responding to diverse culture and community needs in a trauma-informed manner Valid driver’s license required. Must meet state regulating agency and Home Office driving requirements

Nice to Have:

Experience working within home and/or community settings Experience working within a mobile/crisis team

ICARE Values & Behavioral Competencies:

Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches Compassion: Listening, honoring differences, and showing respect, kindness, empathy care, and concern Agility: Exhibiting flexibility and adapting quickly Responsiveness: Being quick, positive, and accurate Excellence: Demonstrating quality results that surpass ordinary standards

APPLY TODAY TO BE CONTACTED BY OUR RECRUITING TEAM! When you work at Nexus, you have the opportunity to change lives — including your own!

Keywords: "Responder", "Family Responder", "Mental Health", "Social Work", "Community Work", "Crisis Assessment", "Community", "Family Support", "Crisis Intervention", "Caring Career" "Program Supervisor", "Psychology", "Human Services", At risk youth", "Non-Profit"