Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal. The Program Supervisor, Christian Counselors Network position exists to ensure the efficient operations and continued growth of the Christian Counselors Network (CCN). This position provides leadership for the future of the CCN, maintenance of CCN data, responsiveness to CCN clinicians and reporting that leadership needs regarding the CCN. This position will also be responsible to direct and coach any volunteers, interns or other FOF staff that assist with CCN work as assigned by the Manager of Logistics - Counseling. Essential Duties/Responsibilities: + Prepares multiple internal reports regarding the CCN such as the growth, attrition, money collected and other factors needed by the management team + Represents FOF counseling department on phone, in writing and in person with the CCN clinicians using the appropriate FOF tone, professionalism and writing as needed + Alerts IT to any issues on the website regarding the CCN tool and updates all CCN web documents + Oversees the process for CCN applications including reporting and making sure they are handled in a timely manner + Provides recommendations to management for the CCN regarding marketing, growth, events, system simplifications, appropriate communication to the CCN clinicians and other items + Examines and identifies areas of the CCN where referral resources are sparse; seeking to eliminate both geographic and specialty-based gaps within the network + Coaches and directs any volunteers, interns or other FOF staff that provide work on the CCN projects; ensuring their quality of work. This may include coaching for the volunteer or intern or talking to the manager of the FOF staff person + Recruits and develops new referral sources for the CCN and actively pursues relationships with mental health professionals and counseling ministries to improve the CCN + Oversees the creation of content for and maintains ongoing contact with CCN participants through various means, including newsletters, Counseling Services web content, conferences, mailings, attending events, etc. + Updates new information and ensures the CCN internal database and application records are current by running reports and contacting CCN clinicians + Serves as a technical Subject Matter Expert (SME) for the CCN tool as necessary Other Duties/Responsibilities: + Serves as a back-up to Counseling Support Staff as needed + Performs other duties as assigned + Assists with the counselor queue and assigns calls from the general queue into the counselors’ personal work queue, taking into account special time requests and counselor workload + Assists with confidential employee consults requests including communications with the employee to find the right counselor, scheduling the time with the counselor and handling their visit when in the department area Managerial Breadth/Scope of Job: + Oversees volunteers and interns Working Environment/Physical Requirements: + Office environment + Frequently exposed to crisis situations + Ability to sit at computer monitor for extended periods of time JOB QUALIFICATIONS/REQUIREMENTS Character/Spiritual: Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...” Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.” Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct (http://media.focusonthefamily.com/fotf/pdf/about-us/human-resources/moral-policy.pdf) and Statement of Faith (http://www.focusonthefamily.com/about/foundational-values#values) ; upholds Focus on the Family's ministry in prayer Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer Engages in Christian ministry Demonstrates behaviors aligned with FOF core values (http://www.focusonthefamily.com/about/foundational-values#values) Personal Characteristics: + Respectful of confidential information + Dependable + Teachable Knowledge/Experience: + Bachelor’s degree in Business Administration or related field + 2-4 years general office experience with a minimum of 6 months at FOF + Working knowledge of FOTF mission, philosophy, values, and objectives + Knowledge of various software applications + Ability to learn new projects/procedure and train others about them as needed Skills, Abilities, and Special Talents/Gifts: + Ability to communicate effectively (verbal and written) + Ability to relate well to emotional constituents, professional counselors within and outside of the ministry, staff from other departments, and friends of the ministry with awareness/sensitivity + Ability to use various software programs including Microsoft Word and Excel + Ability to plan and arrange own work, to prioritize tasks to complete multiple projects, adjust work schedule as demands change, and delegate when necessary + Ability to conduct and organize meetings and ensure that viewpoints are expressed and actions clearly determined + Ability to maintain confidential data/information + Ability to anticipate and plan for department requirements + Ability to stay calm under pressure, performing duties, and demonstrating emotional balance + Ability to think rationally, apply logic and discernment in solving problems and making decisions + Demonstrates attention to detail and accuracy + Strong analytical, organization skills and logical thought processes Pay Range: $24.00 to $27.50/hr Application Materials Required: Cover Letter, Resume/CV Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. Must include date ranges to include month and year (mm/yyyy) and whether the position was full time or part time. 2. A cover letter that specifically addresses the job requirements and outlines qualifications. Focus on the Family puts a high value on our team members and offers a unique benefit package. Employees scheduled for 20 hours or more per week are eligible for: + Norton LifeLock ID Theft Coverage + Legal Shield/ID Shield Coverage + AFLAC + 403B Retirement Plan + Vacation Time & Vacation Payout + Sick Time + Holidays + Service Awards + Community Service Days + Bookstore Discount + Fitness Center Employees scheduled for 30 hours or more per week are eligible for all the above and: + Medical Plan + Dental Plan + Vision Plan + Life Insurance + Disability Insurance + Flexible Spending Accounts + EAP (Employee Assistance Program) + Tuition Reimbursement + Warehouse Membership Reimbursement Note : This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents. *Temporary employees are not eligible for benefits, except for: + Sick Time + Bookstore Discount + Fitness Center Tentative Search Timeline: + Priority will be given to applications submitted by October11th, 2024. However, this posting will remain open until filled. + The potential employee start date is October14th, 2024. Posting date: September 13th, 2024 Unposting date: ongoing until filled Posting contact email: job@fotf.org Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry. Job Details Pay Type Hourly Employment Indicator Hybrid