It's fun to work in a company where people truly BELIEVE in what they're doing! _We're committed to bringing passion and customer focus to the business._ **Corporate Overview** Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web. We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity. **The Role** The role is to work with your customers so that they realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add-on transactions. This is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Independently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers with little direction. **Your day-to-day** + Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed + Meet regularly with clients to review support interactions, system status, key issues, emerging threats and how to combat them using Proofpoint products and services + Develops 12-month road maps for assigned clients, expanding their scope, maturity, and security posture + Maintains program roadmaps and is accountable for delivery of objectives against deadlines + Identify and prioritize short term and long-term goals + Plan, document, and identify risks and challenges for production changes that span multiple services or technologies + Design and implements solutions to complex problems with minimum supervision + Provide technical guidance to customer teams and respond to enquiries regarding product features and functionality + Acts as consultative, trusted adviser to assigned clients, owning the relationship + Accountable for client satisfaction, retention and keeping their data secure + Open and assigns cases as required + Monitor all clients’ cases to ensure that tasks are accurate, viable and completed within SLO guidelines + Provide flexibility with schedule to cover job requirements + Ensures adherence to service briefs, Proofpoint best practice, and SOPs **What you bring to the team** + 3+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas + Knowledge of data communication concepts and technologies, specifically email and networking + Working knowledge of Windows, Active Directory, and Microsoft Exchange + Ability to effectively work in a team environment as well as independently + Must be proactive and have outstanding verbal and written communication skills + A deep understanding and up-to-date handle on the evolving threat landscape, giving briefings to customers, prosects and internal groups to spread threat intelligence landscape awareness + Capability to drive performance and achieve excellent results + Ability to work effectively with team members and with clients + Self-motivated, with ability to manage and follow up on multiple tasks simultaneously + Demonstrated organizational and scheduling skills, strong time management skills + Ability to approach problems from multiple angles and find creative solutions (conflict resolution) + Previous experience working in 24x7 Security Operations Center (SOC) **Nice to have’s** + Threat Protection, Data Loss Prevention or Information Security experience Preferred + Industry standard certifications (CISSP, PMP, CISM, etc.) Preferred **Why Proofpoint** Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation. We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT. _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. To view additional awards, please visit www.proofpoint.com/us/news#awards Proofpoint thrives on the invaluable contributions of our diverse workforce, which encompasses a kaleidoscope of lived experiences, thoughts, perspectives, and professional expertise. We attribute much of our success to our people, who are at the core of our organization and embody our people-centric ethos. We hire the most innovative minds globally to safeguard our customers’ sensitive data and intellectual property. Our talented workforce develops and leverages our advanced technology, combining their expertise to provide comprehensive protection against threat actors and mitigate the risks posed by both malicious and negligent employees. Cyberattacks have the potential to disrupt access to vital resources such as energy, water, transportation, healthcare, and financial services. At Proofpoint, our dedicated team works tirelessly to ensure world-class cyber resilience, protecting approximately 8,000 enterprise customers worldwide. We are committed to creating a diverse, equitable, and inclusive environment. We work every day to ensure that our employees feel that they are in a community that celebrates their unique identity, cultivates their sense of belonging, and invests in their professional growth. We have 9 employee-led employee inclusion groups which help support both employees and our organization by providing opportunities to network, discuss career and cultural development and uplift the corporate culture to create a more inclusive workplace. At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to: + Build and enhance our proven security platform + Blend innovation and speed in a constantly evolving cloud architecture + Analyze new threats and offer deep insight through data-driven intel + Collaborate with customers to help solve their toughest security challenges   We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.