We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing:

As the Program QA Lead, you will join the Client Service Technology, Business Banking QA team to spearhead a large, multi-year strategic program at CIBC. This initiative aims to replace core legacy platforms, digitizing, automating, and simplifying the Onboarding, Deposits, and Lending Sales journey for our team members (advisors, adjudicators, operators) and clients. Success in this role requires 10+ years of experience managing QA activities, including planning, execution, troubleshooting, and large-scale implementation. Oversee sprint planning, estimation, execution and QA delivery for feature testing across pods, and all phases of testing following CIBC process. Identify obstacles or risks that may impact a project’s timeline or success and provide regular status updates to QA and other technical partners. Maintain open lines of communication with stakeholders, escalating issues when necessary. Maximize the QA delivery by adopting Automation to have continuous testing ability across Test Environments/Testing phases to ensure QA and Business Partners achieve their strategic objectives.

How You’ll Succeed:

You demonstrate experience through previous management or leadership of an Operations, QA or Development team within Financial Services. You have previous experience leading as QA lead, Program Lead or QA Manager handling complex application testing. You have the proven ability to work effectively in fast-paced environment which requires leadership on multiple initiatives at a time, along with hands-on execution.

You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.

You are detail oriented. You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.

You’re a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds in Canada).

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 17th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Group Problem Solving, Information Technology (IT), Quality Assurance (QA), Technical Leadership, Testing Methodology, Testing Strategies