Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Service Digitization Team (SD) is responsible for developing and managing strategic roadmaps, from capital investment planning to the delivery of solutions for applications across the Client Support Services organization. The Program Manager will oversee programs and projects from funding through delivery, utilizing Visa’s project management methodologies. This role requires a strong partnership and strategic advisory support to organizations within Client Services, acting as an effective liaison between business leaders, product managers, internal technology development, and outsourced partners. The Program Manager will drive operating efficiency through initiatives that produce innovative solutions for optimizing operational tools, support the strategy and technology investment roadmap needs, and manage a portfolio of multiple, multi-year development projects with joint accountability to scope, schedule, and cost.

How you will make an impact 

You will drive and deliver projects for Service Digitization team's key Product-led initiatives. You will play a central role providing structure throughout the full program lifecycle, enabling Product Owners and stakeholders to succeed and meet their objectives You will own overall program schedule, RAID logs, change management planning, budget and project benefit reporting, keeping all stakeholders always aligned with program goals. You will work with a variety of stakeholders, cross-functional teams to manage scope, secure support and resources for execution, and deploy processes that improve day-to-day operations You will reconcile competing priorities, utilize synergies, align complementary initiatives, and build coalitions among cross-functional partners You will work through challenges, identify bottlenecks and dependencies, and unblock the project team for execution You will keep stakeholders informed by reporting on status, progress, milestones, risks, deliverables, outcomes, and lessons learned to all applicable parties You will act like an owner, holding yourself and the program team accountable for their commitments and meeting the objectives of the program 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred qualifications

10+ years of relevant work experience with a bachelor’s degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD).5+ years of experience in a fast-paced environment navigating ambiguity successfully, in program management, product management, or similar role in a matrix organization.You are self-motivated and highly driven. You have get-things-done DNA.You are an agile advocate who knows how to bring new ways of working to an organization in transformation.You are always learning and comfortable with constant change.You bring an entrepreneurial mindset to your program management approach - you see needs and fill them.You are an excellent problem-solver and critical thinker with the ability to identify and remove barriers and enable teams to complete their objectives.You are detail oriented and possess proven ability to manage cross-functional initiatives with overlapping timelines and deliverables.You are a great listener and can communicate clearly with a broad range of stakeholders (internal audience, external audience, senior audience, technical audience, etc.).You put a premium on strong working relationships and know how to use diplomacy to get things done.You have great judgement and show grace under pressure.You are an excellent team player.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcomes and encourages applications from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.