Program Manager (MOC NWT) Job Details Job Location MOC: Night Weekend Team - New York, NY Position Type Full Time Salary Range $72000.00 - $75000.00 Salary/year Description Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. The Isaacs Center focuses primarily on the needs of children and low-income families, out-of-school and out-of-work youth, and aging New Yorkers. We operate at community centers located in the neighborhoods of East Harlem and Yorkville, and seek to deliver programs that are impactful, innovative, and intergenerational. Program Description:Goddard Riverside invests in people & strengthens community, serving more than 20,000 people throughout New York City with a variety of programs for all ages. We work within a social justice framework to create a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. Goddard is a partner within the Manhattan Outreach Consortium (MOC) a borough-wide initiative to serve the unsheltered community. MOC collaborates with various community partners and healthcare agencies throughout Manhattan. Position Summary:Provide direction, support and supervision to the Evening, Night and Weekend Outreach and Dispatch staff. The Program Director is responsible for overall program quality and performance as well as staff development, evaluation, and oversight. The Night, Evening, and Weekend team canvasses Upper and Lower Manhattan engaging and assessing street homeless individuals as well as responding to 311 calls, transports for intakes and special assignments as needed. Schedule: Monday – Friday 9am-5pm, with flexibility working alternate shifts as needed to facilitate operations of the 24-hour, 7 day per week program Salary Range: $72,000 - $75,000 Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account. Roles, Responsibilities, and Essential Duties Role, Responsibilities, and Essential Duties + Oversee the day-to-day operations and administration of the program, comprised of Outreach staff (includes full, part-time and per diem employees) weekend supervisors, evening and overnight supervisor, + Provide direct and consistent supervision to the Team Supervisors ensuring that they are spending adequate time in the field with staff + Manage both union and non-union employees following agency and collective bargaining agreement policies and procedures and complete introductory and annual evaluations for employees. + Manage NWT payroll approvals + Review vehicle GPS, case note entries, call logs, and shift reports etc. + Oversee any disciplinary processes for staff in program + Go out with outreach teams on shift as needed and to monitor services rendered in the field + Lead team meetings, as well as provide communications and updates + Oversee maintenance of office space, requesting facilities and IT support where necessary + Attend monthly Manhattan Outreach Consortium program wide meetings as needed + Manage Code Blue and Code Red team assignments and follow up + Ensure quality and integrity of services and program + On-call responsibilities and oversight of on-call scheduling/rotation + Other duties as needed Qualifications/Educational Requirements + Bachelor’s Degree with experience required. A candidate without a bachelor’s degree may be considered with extensive supervisory experience. + Experience with unsheltered community, mental health and/or substance use disorders required. + Valid driver’s license and a driving record that meets the agency’s auto insurance. + Master’s degree in social work or related field preferred. Skills, Knowledge and Abilities + Demonstrated leadership ability and a team player + Strong operational skills + Ability to interpret policy and monitor adherence to policy + Ability to negotiate numerous priorities, resolve conflicts, and manage a high degree of communication with multiple parties + Excellent verbal and written communication skills + Strong organizational skills and timely follow up + Ability to develop, implement, and manage systems and processes + Ability to work independently while collaborating with upper management and agency resources when needed + Excellent judgement Computer Skills: + Proficient in Microsoft Office + Ability to learn data base systems, such as StreetSmart, MOCAP, and CARES Physical Requirements and Work Environment + Indoors and outdoors; all weathers + Flexible schedule needed: evening, overnight and weekend hours + Ability to participate in four overnight quarterly counts per year + Frequent walking and standing + Occasional lifting, up to 30 lbs. We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations. Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law. The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.