Job Description

Agilent Enterprise Program Managers are primarily responsible for leading and providing oversight for enterprise-wide service programs at assigned customer sites. As an Enterprise Program Manager, you will collaborate with the Agilent Enterprise Sales team to develop sales opportunities, design enterprise level support programs to meet the needs of external customers and insure the implementation and ongoing success of these programs. You will also be responsible for handling the delivery of large integrated support services solutions to external customers and supporting major enterprise-wide services programs, often involving cross-functional and multi-vendor efforts. The Program Manager will resolve overall program/project plan, budget, structure, schedule, and staffing requirements for these custom programs.

An Enterprise Program Manager:

Builds and maintains relationships with clients by having a customer first mentality

Assists external customers in the definition and implementation of complex integrated service delivery solutions

Is accountable for the success of the overall Enterprise service delivery program

Coordinates internal and external project team members' contribution

Is responsible for costing of customized solutions and ensuring implementation within budgets

Is responsible for the profitability of assigned account(s)

In addition, an Enterprise Program Manager:

Works on project management assignments with broadly defined objectives

Solves non-routine issues, challenges, and problems within field of specialization

Must apply and demonstrate dedication to industry accepted project management processes, practices, tools, and behaviors

Is responsible for successful management, implementation, and deployment of assigned customer CrossLab solutions and projects

Leads Customer physical inventory and asset tagging activities

Provides Cross-functional team leadership that is in line with Agilent policies and procedures

Assists with identifying, onboarding, and contracting third party service providers to support assigned projects and programs

Job Requirement:

Meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. These requirements vary by customer/vendor and may include, but are not limited to: post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs.  Your consent to participate in customer requested screening is a requirement of this position.

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Qualifications

Bachelor's Degree in a scientific field or equivalent experience

Master of Business Administration is a plus

4+ years of laboratory instrumentation support and/or sales experience

Project Management Professional certification is a plus

Ability to run and understand laboratory instrument service and maintenance business (process & financial)

Ability to design, price, implement, and lead sophisticated lab instrument service and maintenance programs at customer sites

Excellent communication skills

3rd-party service provider relationship development and management skills

Customer contracting and Scope of Work development experience

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least February 3, 2025 or until the job is no longer posted.

The full-time equivalent pay range for this position is $91,440.00 - $152,876.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required: 25% of the Time

Shift: Day

Duration: No End Date

Job Function: Services & Support