Program Manager II, Translation Services
Amazon.com
As a Localization Program Manager, you'll play a pivotal role in shaping Amazon's global content strategy. You'll collaborate with cross-functional teams to identify and resolve translation gaps, ensuring customers worldwide can access accurate, localized content. This position offers a unique opportunity to drive meaningful improvements in how millions of customers interact with Amazon in their preferred languages.
Key job responsibilities
- Manage Mind the Gap programs to identify, prioritize, and resolve translation coverage and quality gaps
- Investigate root causes of issues and propose effective resolution strategies
- Evaluate and recommend improvements to localization tools and workflows
- Collaborate cross-functionally with business, engineering, and operations teams to align priorities
- Demonstrate a solutions-oriented mindset to address ambiguity and deliver results
- Leverage data and metrics to measure progress and continuously enhance the localization process
- Evangelize internationalization and localization best practices.
A day in the life
Your typical day might involve analyzing data to identify high-impact localization opportunities, meeting with stakeholders to align on project priorities, and overseeing the implementation of new localization workflows to address systemic issues. You'll work closely with technical program managers, engineers, and business teams to ensure seamless execution of gap resolving initiatives.
About the team
The Localization Program Manager will be part of the Mind the Gap (MTG) team, under the broader Translation Services (TS) organization at Amazon. TS is Amazon's center of excellence for global content translation, serving 2,700+ Amazon teams. We ingest and translate content via machine translation (MT) and human editing, and deliver translated content via build and tier-1 runtime APIs.
MTG’s focus is creating and using data signals to identify high-value opportunities that improve the customer experience so customers can seamlessly access Amazon content in their preferred languages.
Key job responsibilities
- Manage Mind the Gap programs to identify, prioritize, and resolve translation coverage and quality gaps
- Investigate root causes of issues and propose effective resolution strategies
- Evaluate and recommend improvements to localization tools and workflows
- Collaborate cross-functionally with business, engineering, and operations teams to align priorities
- Demonstrate a solutions-oriented mindset to address ambiguity and deliver results
- Leverage data and metrics to measure progress and continuously enhance the localization process
- Evangelize internationalization and localization best practices.
A day in the life
Your typical day might involve analyzing data to identify high-impact localization opportunities, meeting with stakeholders to align on project priorities, and overseeing the implementation of new localization workflows to address systemic issues. You'll work closely with technical program managers, engineers, and business teams to ensure seamless execution of gap resolving initiatives.
About the team
The Localization Program Manager will be part of the Mind the Gap (MTG) team, under the broader Translation Services (TS) organization at Amazon. TS is Amazon's center of excellence for global content translation, serving 2,700+ Amazon teams. We ingest and translate content via machine translation (MT) and human editing, and deliver translated content via build and tier-1 runtime APIs.
MTG’s focus is creating and using data signals to identify high-value opportunities that improve the customer experience so customers can seamlessly access Amazon content in their preferred languages.
Confirm your E-mail: Send Email
All Jobs from Amazon.com