The Special Projects & Investigations team seeks a data-driven program manager to strengthen our fraud and abuse prevention efforts. You will manage portfolios of solutions to combat bad actors in our stores while overseeing internal team processes. The role requires partnership with product, risk, tech, and science teams.

The ideal candidate is adaptable, communicates effectively, acts decisively, and is passionate about learning. Our team tackles diverse fraud challenges including account compromise, counterfeit products, identity fraud, and malicious networks. You'll implement short and mid-term solutions while larger systemic fixes are developed.

You'll work directly with risk managers, technical investigators, and team leaders who develop detection signals. These highly skilled colleagues will support your success and provide opportunities to learn from industry experts in problem-solving at scale.

The Customer Trust organization keeps Amazon stores safe for buyers, brands, and sellers. The Special Projects & Investigations team focuses on early abuse detection and systematic prevention through root cause analysis. We seek candidates who move quickly and innovate, navigate ambiguity effectively, solve complex problems systematically, and demonstrate an entrepreneurial spirit to create new solutions. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully.

We value diverse perspectives and foster an inclusive environment where team members can contribute fully to Amazon's mission of being Earth's most customer-centric company.

Key job responsibilities
• Develop and lead execution of abuse mitigation efforts across our team's projects, coordinating with business, science, analytics and tech teams in partner organizations.
• Develop communications to accelerate decision-making, improve efficiency, and drive implementation.
• Partner with analytics team to develop monitoring and KPI's for projects.
• Define strategy and goals for each workstream and monitor progress against goals.
• Investigate and audit our mitigation workstreams for opportunities and errors.
• Find feasible options to deliver in an ambiguous environment with competing priorities between teams.
• Influence partner teams, remove roadblocks, and escalate effectively to accelerate delivery.


A day in the life
• Deep dive mitigation opportunities to learn the mechanics, partner teams, and requirements.
• Propose and gain alignment on mitigation plan with partner team stakeholders.
• Launch, monitor and communicate with stakeholders about the progress of current mitigation.
• Influence stakeholders to adopt, integrate, or fix gaps in order to allow sunsetting of existing mitigations.
• Monitor reporting of established mechanisms and evaluate for effectiveness.
• Inspect metrics and anecdotes to find false positives and false negatives, then develop improvements to address misses.
• Listen, learn, engage, communicate, execute, analyze, influence... and most of all - get things done!


About the team
Our team is comprised of practitioners of fraud and abuse, working to understand bad actor ecosystems using threat intelligence analytics and technical skills. We complement specialized industry skills with broad risk experiences, to deliver results - we wear a lot of hats and take ownership of hard to solve problem areas whenever possible. We speak 12 languages, write code in 3 (mostly self-taught, on the job), and celebrate learning and taking risks. We encourage experimentation and curiosity while supporting each other to constantly learn and grow.
Our work is to solve hard puzzles and identify what hasn’t already been discovered - typically with data and always with a lot persistence and curiosity. If you like the sound of that, come join us.