The Amazon Delivery Central Operations team (AD CO) is looking for a Program Manager to join the growing Tech and Product Strategy team. Last Mile operations is an exciting organization that specializes in fulfilling and delivering orders across Sub Same Day, Rural, Retail, Grocery, and many other networks to delight Customers around the world with delivery to their doorsteps.

The Program Manager will define the strategy and align on prioritized business problem statements with key stakeholders, create/uphold project plans, develop and implement centralized solutions (processes, tools, etc.), own change management, drive continuous improvement through robust metrics reporting across operations and program management, communicate to all stakeholders progress being made and risks, etc. This role will require extensive stakeholder management and collaboration with single-threaded leaders to deliver results.

Key job responsibilities
• Manage and oversee various cross-functional programs, ensuring successful delivery.
• Develop and refine program strategies, effectively leading and motivating teams.
• Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.
• Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.
• Foster collaboration with internal and external partners to optimize resource allocation and project success.
• Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
• Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.
• Identify and mitigate risks, preventing them from escalating into major issues.
• Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.
• Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.
• Manage and communicate project budgets effectively.