Program Manager / Contract Manager (GA ARNG Support Services) Category Program Management Description Organization Established in 2006, Interactive Government Holdings, Inc. (IGH) is a leading professional services and technology provider to the Federal Government. Our mission is to serve uniformed service members globally and their support systems locally. We utilize strategy, data science, and technology to make the programs we execute more efficient for the people our programs serve. IGH has a national and international program staff and a corporate headquarters located in Springfield, Virginia. We are proud of our ability to shape tomorrow while ensuring all active-duty personnel and reservists can carry out their critical missions and tasks today. Job Description Interactive Government Holdings(IGH)is seeking qualified, trained and capable individual to serve Project Manager / Contract Manager on the Georgia Army National Guard Support Services contract. Position Requirements Skills / Certifications: The Program Manager will assist with recruiting and identifying highly quality candidates, train new hires, train incumbents on new systems, procedures and processes, collect data for reporting program progress and metrics for individuals and the program. The Program Manager provides daily supervision and management to the Support Services Team and is IGH’s primary conduit for information flow to and from Team members and the COR for the contract. Accomplishes Human Resource (HR) objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees for the Support Services Team positions at the GAARNG Joint Force Headquarters located on the Clay National Guard Center in Marietta, GA. Communicates job expectations, planning, monitoring, appraising, and reviewing job contributions. Plans and reviews compensation actions while enforcing policies and procedures. Achieves operational objectives by contributing information and recommendations to strategic plans and reviews. Prepares and completes action plans. Implements and monitors production, productivity, quality, and customer-service standards by resolving problems, completing audits, identifying trends and determining system improvements while ensuring that the standards are met by all employees. Meets financial objectives by forecasting requirements. Prepares an annual budget by scheduling expenditures, analyzing variances and initiating corrective actions as deem necessary by the customer or IGH leadership. Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations. Reviews, evaluates, and enhances all contract deliverable to the customer produced by each Team Member. Enhances the department and organizational reputation by accepting ownership for accomplishing new and different requests and explores opportunities to add value to job accomplishment. Establish and maintain a pipeline of target opportunities to ensure continued growth of the company. Conduct ongoing and routine outreach to existing and potential clients. Identify, escalate, and resolve issues affecting successful project performance. Establishes and maintains a close working relationship with subcontractors and prime contractor partners. Contributes to the overall corporate strategy development in the areas of Program Management and Business Development. Coordinates Security Clearances for Resource Adviser Team members with the Trusted Agent, ensures information is transferred into Defense Enrollment Eligibility Reporting System (DEERS). Coordinates issuance of Common Access Cards in a timely manner. Execute on-boarding tasks within the Georgia National Guard including assignment of a Trusted Agent for TASS Activities. Coordinate with the Georgia National Guard to conduct background checks and issuance of Common Access Cards. Monitor attendance and performance of members of the Support Services Team. Approve Time sheets daily. Conduct counseling of members of the Support Services Team while documenting and making necessary corrective actions. Administer Personal Time Off in accordance with the IGH Employee Handbook and ensure accurate reporting of same into prescribed on-line systems. Manage travel required to support the mission of the Support Services Team, review, approve and submit Requests for Reimbursement in a Timely manner. Be knowledgeable of able to perform all tasks required of Support services Team members. Qualified Candidates must possess: Demonstrated staffing, planning and personal expertise in “People Management” Skills. Must be able to manage profitability of the Support Services Team members and promote process improvement systems. Must have sound Financial Management expertise and strategic strategy planning capabilities. Expert skills at dealing with complex situations and analyzing complex data and information systems. Must possess expert performance management and personnel enhancement skills. Qualifications: High School Diploma Possess, or be able to obtain, a Secret Security Clearance At Interactive Government Holdings, Inc. (IGH), health and safety play a vital role in our success. IGH’s employees work together to comply with all applicable health & safety practices and protocols, including health orders and regulations related to COVID-19 that are mandated by local, state and federal authorities. Interactive Government Holdings, Inc. (IGH) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Full-Time/Part-Time Contingent Compensation Position Program Manager / Contract Manager (GA ARNG Spt Svcs) Close Date Open Date 1/18/2025 Location Geogia-JF Hqs - Marietta About the Organization This position is currently accepting applications.