Overview Global in service but local in approach, Nisga'a Tek is committed to high-quality service to those who defend us. Nisga'a Tek ensures mission assurance and execution for customers and warfighters. Providing intelligence, IT, cyber security, training, logistics, administrative, acquisition, and background investigation services. Summary: The Program Manager will be responsible for the overall direction of the program supporting the US Coast Guard Product Support Service Desk. The ideal candidate will be responsible for ensuring the successful delivery of support services, maintaining high levels of client satisfaction, and driving continuous improvement in service delivery. This role involves strategic planning, team leadership, stakeholder engagement, and ensuring compliance with program goals and objectives. May be eligible for telework part time at the government’s discretion. Responsibilities Essential Job Functions: Responsible for management, leadership, and supervision of its personnel including subcontractors Identifying and taking appropriate actions to mitigate and properly address any potential or actual performance-related issues, concerns, or problems that may arise during task order performance Assessing project risks to efficiently resolve impediments and meet project deadlines and objectives. Act as the primary point of contact with US Coast Guard stakeholders. Maintain strong relationships to ensure alignment with client needs and expectations. Provide regular updates and reports to clients on program performance and improvements. Qualifications Necessary Skills and Knowledge: Demonstrated experience managing service desk operations or similar IT support functions. Strong leadership and interpersonal skills with the ability to manage diverse teams and build effective relationships. Excellent communication and presentation skills. Proficient in project management methodologies and tools. Minimum Qualifications: Bachelor’s Degree OR 15 years of call center management experience Prefer PMP, ITIL, HDI, or other relevant certifications Minimum 10+ years experience managing Tier 3 help desks. Public Trust (Tier 2 Investigation) Preferred Qualifications: Knowledge of US Coast Guard operations, policies, or federal government processes is a plus. Pay and Benefits At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.