JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves - The IFM Program Manager is responsible for the strategic oversight, management, and optimization of IFM Programs within a facilities portfolio. This role ensures the delivery of high-quality, cost-effective, and customer-focused soft services that enhance the workplace experience and support the organization's objectives. The Program Manager will develop and implement programs, manage vendor relationships, monitor performance, provide financial oversight and reporting, and drive continuous improvement. 

Responsibilities:

Program Development and Implementation

Develop and implement comprehensive IFM Programs programs aligned with organizational goals and industry best practices.

Establish service level agreements (SLAs) and key performance indicators (KPIs) to measure and monitor the effectiveness of assigned Programs.

Create and maintain program documentation, including policies, procedures, and guidelines.

Vendor Management

Manage relationships with IFM Programs vendors, ensuring contract compliance and service quality.

Conduct regular vendor performance reviews and address any issues or concerns.

Negotiate contracts and pricing with vendors to achieve cost savings and optimal value.

Performance Monitoring and Reporting

Monitor and analyze IFM Programs performance data to identify trends, issues, and opportunities for improvement.

Prepare regular reports on program performance, including KPIs, SLAs, and cost metrics.

Implement corrective actions and preventative measures to address performance gaps.

Customer Relationship Management

Serve as the primary point of contact for IFM Programs-related inquiries and issues.

Build and maintain strong relationships with internal stakeholders, understanding their needs and expectations.

Conduct regular customer satisfaction surveys and use feedback to improve service delivery.

Budget Management

Develop and manage the IFM Programs budget, ensuring cost-effective resource allocation.

Monitor expenses and identify opportunities for cost savings and efficiency improvements.

Approve invoices and ensure accurate billing from vendors.

Provide monthly reporting on financial variances  

Compliance and Risk Management

Ensure compliance with all applicable laws, regulations, and company policies related to IFM Programs.

Identify and mitigate risks associated with IFM Programs delivery.

Implement and maintain safety and security protocols for IFM operations.

Conduct quality control audits to ensure adherence to KPI/SLA requirements 

Continuous Improvement

Stay abreast of industry trends and best practices in soft services management.

Identify and implement opportunities for innovation and process improvement.

Lead cross-functional teams to drive continuous improvement initiatives.

Sound like you? To apply you need to possess: 

Bachelor's degree preferred in Facilities Management, Business Administration, or a related field.

5+ years of experience in facilities management

Proven experience in program management, vendor management, and budget management.

Strong knowledge of soft service operations

Excellent communication, interpersonal, and customer service skills.

Proficiency in Microsoft Office Suite and facilities management software.

Relevant certifications (e.g., CFM, FMP) are a plus.

Estimated total compensation for this position:

108,500.00 – 142,660.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Mountain View, CA

Job Tags:

Google Jobs

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.