Oracle believes in empowering people to do more, through world class analytics. We are the Services Excellence Program Management organization within Oracle Analytics, responsible for innovating, building and supporting the service management technologies and capabilities that enable our products.
Our vision is to make our products world class services through the principles of customer experience first, scalability, availability, reliability and security. We invest in the development of process and technology to optimize our services.
We are seeking a Senior Principal Program Manager who has a proven track record in excellence and can partner effectively to drive impact. You will be responsible for understanding customer (internal/external) and partner requirements within the context of the overall business and transform them into high value capabilities. You will work with internal/external partner teams to align vision, define objectives, manage risks, create functional solutions, define/implement plans, and ultimately deliver impact. It is the expectation that the PM becomes an SME in the space influencing the direction, strategy and design of the solutions working closely with engineers. The successful candidate will possess a deep understanding of and hands-on experience with OAC data modeling, data visualization and insights analysis. Additionally, they must possess excellent written and oral communication skills, cross-organizational and project management skills and thrive in a highly innovative, fast paced, evolving and ambiguous environment to be successful at work.
Responsibilities
Own/drive/participate in array of initiatives/deliverables across the portfolio of service and data management capabilities, processes and technologies. This includes data modeling, data visualization, monitoring, patching/ releases/ deployments, tenancy/capacity management, releases, product engineering, devops and general incident management. Gather requirements and define/deliver proper solutions (process + tech) with the mindset of reliability, quality, extensibility and scalability. Influence direction of solutions with a strategic view on future aspirations Ensure proper business case/ROI has been done for feature prioritization Effectively manage prioritization discussions as they relate to features/requirements and roadmap; Work with partner teams to determine service strategy and prioritize features/process changes Manage expectations, alignment and communications with customers and stakeholders through cadenced meetings, reports, statuses, reviews etc. Build out analytics specific to the area of involvement. This includes KPIs, metrics, dashboards, and reporting. The PM should be able to use data to speak to the efficacy of their processes and capabilities.
Qualifications
10+ years of software Program Management experience with demonstrated success in software, process engineering, data modeling & visualization 5+ years of experience in workflow management and process optimization. 5+ years of experience in analytics – using data to inform decisions and investments Bachelor’s degree required. Masters preferred. Education in technical area preferred or equivalent work experience Knowledge/background in software industry products/services/applications required with knowledge of Oracle’s products/services/applications preferred Experience in defining functional specifications for applications, processes and capabilities Ability to learn quickly and work independently while dealing with ambiguous situations, with a strong positive attitude Strong cross-group collaboration in solving complex problems Ability to anticipate and analyze risks and develop mitigation plans Detail-oriented, organized, critical thinker Understanding of the principles and frameworks of successful project management Strong communication skills (written and verbal)Career Level - IC5