As a member of Ops Tech Solutions, you will be at the forefront of IT service delivery collaborating across Ops Tech Solutions Deployment teams. You will be surrounded by people who are passionate about optimizing IT services and believe world-class support is critical to customer success. You will work directly with Ops Tech Solutions Field teams, Supply Chain, Infrastructure Engineering, and Delivery Software Engineering to drive tooling and process improvements leading to a quality customer experience. Your mission is to develop a world-class customer experience leveraging project portfolio management tools and set new customer service standards in Ops Tech Solutions Deployment.

Key job responsibilities
The Program Manager will contribute and provide leadership to the following core team areas of focus:

- Gather feedback from business leaders and prioritize project portfolio tool enhancements in conjunction with customer needs and technical team inputs.

- Bridge gaps in processes and systems preventing common project pitfalls.

- Identify and mitigate risks, preventing them from escalating into major issues.

- Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.

- Collaborate with the regional PMO teams to identify business problems and reengineer processes to reduce customer effort.

- Manage and oversee various cross-functional programs, ensuring successful delivery.

- Develop and refine program strategies, effectively leading and motivating teams.

- Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.

- Participate in periodic reviews with business owners on deployment resource forecasting and capacity planning.


A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan  

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!