Program Manager, Store Leadership Performance and Operations Cupertino,California,United States Corporate Functions Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. We’re a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work — and to each other. Because learning from the people here means we’re learning from the best. Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar. The Store Leadership Performance & Operations team elevates the performance, growth, and satisfaction of our Retail store teams through developing and implementing strategic team facing programs. Our initiatives are designed to drive business success while motivating and inspiring team members to perform at their best. As a Program Manager, you work collaboratively with the broader Global Retail Support(GRS) team and our People organization to launch only at Apple experiences for our teams, defining future Retail Store Leadership programs and Apple’s performance enablement strategy and operations. **Description** In this role, you will be managing the roll out and execution of key strategic programs from field engagement to operational readiness and you will also support product management of tool design to ensure we deliver a best in class experience. -Support the design, development, implementation and management of initiatives that align with Apple Retail priorities. -Support and develop strategic project proposals that transform employee experiences and performance. -Manage complex projects on time. -Influence decisions through collaboration and a customer-focused approach. **Minimum Qualifications** + 2+ years experience supporting key retail or people programs or projects **Key Qualifications** **Preferred Qualifications** + Retail experience such as field people operations planning a plus + Ability to navigate organizational change, implementing new insights and/or business process changes effectively within the Apple culture. + Business discernment needed to drive trade off decisions across partners and the impact to commercial outcomes. + Strong organizational, documentation, and communication skills, with experience presenting to and influencing others. + Knowledge of industry leading professional practices for performance enablement and employee experience and satisfaction. + Demonstrated ability to analyze data and information, identify trends and problem statements, build innovative solutions and strategies, drive implementation and execution, and iterate. + Demonstrates Apple’s values of inclusion and diversity in daily activities **Education & Experience** **Additional Requirements** **Pay & Benefits** + At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $85,700 and $161,300, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. + Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) **Apple Footer** Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) . Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) . Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .