Description The People Analytics, Insights, and Research (PAIR) team supports three of Amazon’s most exciting businesses: Devices & Services (the innovator behind Alexa, Kindle, and Echo) and Artificial General Intelligence (the team behind Generative AI work at Amazon). We are seeking a dynamic and motivated Sr. Program Manager to own strategy, process development, and prioritization framework for PAIR reporting and analytics. Key job responsibilities As a Sr. Program Manager for reporting and analytics, you will be responsible for: • Building processes to manage the intake, triage, and prioritization of requests from a wide group of customers and stakeholders. • Create mechanisms to track adoption, usage & satisfaction for product launches. • Identify and drive alignment on KPI & metrics definitions across all PAIR products • Proactively identify opportunities for new reporting to generate insights and create consistency in reporting. • Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus PAIR roadmap in partnership with the HR Insights and Analytics Manager. • Partner with the Sr. Product Manager to define requirements for PAIR products. • Insist on the highest standards - raising the bar for reporting and analytics across Amazon. You must be comfortable working cross functionally and demonstrate bias for action. The PM will be fully competent in a variety of project management tools, methodologies and techniques for all phases of the project lifecycle and exhibit demonstrated proficiency in core project management disciplines including scope, schedule, resources, risk management, reporting and metric development/tracking. You are customer obsessed, data-driven, and an excellent communicator. A successful candidate will have deep expertise in developing, presenting, and generating insights from reporting, and also have a track record of earning trust, influencing without authority, and delivering results in a fast-paced environment. A day in the life As program manager in the PAIR team you will work with a cross-functional team of talented software engineers, data engineers, researchers, business intelligence engineers and analysts to create and track initiatives which will greatly impact the experience and efficiency of thousands of users in the PXT team and in the businesses we support. About the team The PAIR team is a multi-functional team which leverages diverse skills of engineers, analysts and researchers in order to curate an optimal set of tools and innovative products for our customers in PXT and in the D&S and AGI businesses. Basic Qualifications - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Preferred Qualifications - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.