Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Are you excited about launching content on Prime Video and holding key impact on helping our business scale? We are seeking an innovative and analytical Program Manager to support the Prime Video Trust & Safety team and lead operations training programs for our Bangalore site. Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides content customers love and trust and accurate, meaningful and complete information to empowering customers to make informed viewing choices for themselves and their children.

This role will focus on redefining and scaling the operations training program in our Bangalore location and supporting other global sites as needed. This role will require a leader who delivers results and demonstrates strong bias for action on behalf of our customers. In addition to continuously driving and improving the execution of this core mission, the Program Manager will work closely with their cross-functional counterparts in operations, policy, product management, engineering, and business teams to ensure new product launches are supported by operators, develop and grow business opportunities with advanced operator upskilling methodology, and enhance our operator and customer experience. A successful candidate will thrive in a fast-paced and dynamic business environment, leveraging analytical expertise and resourcefulness to autonomously deliver successful results. Candidate must be flexible in working hours as the role will partner with other training leaders in other locations.