Description As a Program Manager for Amazon Ads Brand Innovation Lab, you will be responsible for leading medium to large scale projects from initiation through delivery within larger business change programs. In this role, you will gather requirements from appropriate business owners, and internal partners, write clear and detailed functional specifications, prioritize programs, features, and drive technical scoping as needed. You are responsible for leading and developing complex global programs, projects, tests and research in order to drive programs across lines of business (LOB) to deliver customer-centric solutions that meet multiple stakeholder re. Utilizing program management and project management best practices, partnering with advertisers, sales, supply chain teams, finance, management, product and program stakeholders. The ideal candidate will have experience in gathering requirements from appropriate business owners, development of clear and detailed functional specifications and technical scoping as needed. The Program Manager will build relationships between teams where direct influence is required, serves as primary escalation point for project team members, and is able to balance trade-offs and priorities in order to drive multiple organization impact. The candidate will have experience in identification, selection, scoping and leading process improvement projects at a business level. In addition, the ideal candidate will have a track record of delivering results, developing and effectively utilizing metrics and key performance indicators (KPIs) and successfully managing risks, requirements and stakeholder expectations. This position requires a customer-centric, solution-oriented candidate with a combination of experience developing and leading for leading medium to large scale projects, and an analytical mindset to develop solutions that are organized and simple to understand. This is a highly visible position that will interact at all levels across multiple lines of business. Become part of this unique opportunity to make history defining the evolution of advertising. Key job responsibilities This role will be responsible for the optimization of procedures, process, and best practices. You will be responsible for the execution of a defined strategy that can require tailored adjustments to production or deployment plans which are determined by using your knowledge and skills to decide which changes are most effective to satisfy goals. • You will design short and long-term solutions across both internal and external teams, including supply chains, delivering on campaigns in partnership with other teams, with limited oversight or guidance. • You influence your team and you will work often across internal and external teams to meet goals. • Working on multiple projects at once will be standard and at times, you may work on a program-scale deliverable. • While your work is tactical, you are learning to be strategic. • You will identify and define risk-mitigation contingencies and define how to capitalize on their opportunities. • You represent the interests of the Amazon Ads organization, advertisers, and our end-customers with partners and encourage vendors to prioritize these initiatives without introducing new costs, complexities, or risks. • You are able to understand and manage difficult efforts and you use your knowledge to communicate clearly with your customers/partner teams/stakeholders. • You are able to mitigate immediate risks and determine when to escalate problems/issues that arise. • You're responsible for effectively managing your time and making trade-offs between time vs. quality vs. resources. About the team At Amazon Ads Brand Innovation Lab, we operate across a complete cycle of innovation, from incubation to iteration, and integration, where we integrate our innovations into complete products or features. In the earliest stage, we incubate first-of-their-kind, strategically significant programs which utilize multiple aspects of Amazon's canvas, from Prime Video to Amazon Music, Devices, Stores, and much more. We're looking for an accomplished program manager to play a vital role on the Brand Innovation Lab team across all verticals. Basic Qualifications - 3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with tech and non-tech teams Preferred Qualifications - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.