Description Do you want to be a part of the newest Amazon grocery store? Amazon Fresh is searching for an exceptional and experienced Program Manager. You will be working to manage and shape new processes for both online and in our physical stores. As a Program Manager, you should possess a strong customer focus, great retail instincts and be practiced at applying project management skills. Program management at Amazon is inherently cross-functional. The successful candidate will have strong quantitative and analytical sills and be comfortable working from concept through to execution. This position will work closely with partner teams to determine root cause of operational challenges, drive process improvements and present findings and recommendations to business partners and management. Key job responsibilities - Manage the implementation of productivity improvement programs across our stores (both online and in physical stores) - Partner with tech teams to deliver new systems and processes to support this line of business - Support these programs and hold other stakeholders accountable for progress on key actions and deliverables - Create reports and metrics to demonstrate progress towards goals, provide new insights, and regularly update senior leadership - Actively seek feedback from key stakeholders and partner with tech and non-tech teams to drive continuous improvement A day in the life As a Program Manager, you will be responsible for planning, implementing, and improving initiatives that ensure the smooth running of our operations. You’ll work closely with a range of Amazon colleagues to understand how they work, and what you and your teams can learn, as well as sharing your own expertise. Together, you’ll identify exciting new opportunities and will take the lead when it comes to designing their implementation. About the team Amazon Fresh is a dynamic and innovative org, where we are passionate about revolutionizing the grocery shopping experience. We are a team of diverse group of talented professionals dedicated to reshaping how customers access and enjoy fresh, high-quality products. At Amazon Fresh, we embrace a fast-paced, entrepreneurial environment that encourages creativity, agility, and a commitment to delivering unparalleled service in the rapidly evolving world of online grocery. Together, we are building the future of convenience and customer satisfaction at the intersection of technology and everyday essentials. Basic Qualifications - 3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with tech and non-tech teams Preferred Qualifications - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.