As the Program Enablement Lead, you will spearhead strategic initiatives to transform the Sales and Services workflows of our Ad Tech business through the identification, development, and implementation of streamlined processes. Working closely with cross-functional teams across the globe, you will drive operational efficiency and enable our teams to focus on high-value activities.

Key job responsibilities
* Assess existing Sales and Services processes and workflows to uncover opportunities for improvement through automation, optimization, and innovation
* Collaborate with Sales, Services, Engineering, and Program Management teams to develop and execute project initiatives that streamline manual efforts
* Lead change management strategies to ensure successful adoption of new workflows, including developing and deploying comprehensive training and enablement programs
* Own the training curriculum and upskilling mechanisms to equip our Sales and Services teams with the skills and tools needed to maximize productivity
* Establish robust quality control mechanisms to maintain process excellence as automation is implemented
* Leverage data analytics to identify additional areas for automation and continuous process improvement
* Create executive-level documentation and evaluation of automation initiatives to showcase impact and ROI

A day in the life
As a Senior AdTech Services and Solutions Excellence Lead, you will be the driving force behind transforming our Sales and Services operations through workflow improvements and upskilling. You will partner closely with our Programmatic Solutions Consultants and Ad Tech Sales teams globally to gather insights, translate business needs into scalable solutions, and drive change management across multiple stakeholder groups. Success in this role requires strong technical project management skills, expertise in process improvement methodologies, and the ability to lead cross-functional initiatives that deliver measurable impact.

About the team
Amazon Advertising is dedicated to driving measurable outcomes for our brand advertisers, agencies, authors, and entrepreneurs. The Global AdTech Org, within Amazon Advertising, is focused on developing strategic partnerships with customers through meaningful and scalable technology solutions, with services being a core component.

The ASSET team is a worldwide team of Program Managers responsible for leading large-scale initiatives to improve the performance, experience, and productivity of our 3,000+ advertisers and 250+ customer-facing DSP product experts globally. As the Program Enablement Lead, you will be a key partner to the ASSET team, driving automation and upskilling initiatives that enhance the capabilities of our Sales and Services teams.