Job Summary

Job Summary: The ServiceNow (SN) Transformation & Practice Leader for Client 0 is responsible for leading and managing the delivery of ServiceNow solutions ensuring the highest standards of quality and customer satisfaction. This role involves overseeing a team of professionals driving strategic initiatives and fostering strong stakeholder relationships. Will work closely with various stakeholders including interna

Responsibilities

Strategic Leadership: Develop and implement strategic plans for the ServiceNow practice aligning with Client 0s business objectives and goals thereby making Cognizant client 0 to be the best in class for showcase externallyProject Management: Lead and manage ServiceNow projects from initiation to completion ensuring they are delivered on time within scope and within budget.Team Leadership: Supervise and mentor a team of ServiceNow professionals providing guidance support and development opportunities. Also allocate resources effectively to ensure timely high-quality delivery of ServiceNow solutions.Client Engagement & Stakeholder collaboration: Act as the primary point of contact for Client 0 understanding their needs addressing concerns and ensuring high levels of customer satisfaction. Collaborate with internal and external stakeholders to align project goals with business objectives and ensure successful project outcomes.Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance the efficiency and effectiveness of ServiceNow delivery globally & Implement and maintain quality assurance processes to ensure the delivery of high-quality ServiceNow solutions.

Qualifications

Education: Bachelors degree in Computer Science Information Technology or a related field. A masters degree is a plus.Experience: Minimum of 20 years of experience in IT project management with at least 7 years of experience in managing ServiceNow projects.Certifications: ServiceNow Certified Implementation Specialist (CIS) or equivalent certification is preferred.Skills: Strong leadership and team management skills excellent communication and interpersonal skills and a proven track record of successful project delivery.Technical Knowledge: In-depth understanding of ServiceNow platform capabilities including ITSM ITAM ITOM GRC SecOpsAdditional Information: Will be expected to stay updated with the latest ServiceNow developments and industry trends. This role may require minimal travel

Certifications Required

MA

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.