I. SCOPE OF ROLE:
Manage and monitor all aspects of program start-up based on contractual requirements and SUS
guidelines. Manage and monitor daily program shelter operations based on city, state, and federal
regulatory requirements and contractual requirements. Manage and monitor ongoing expenditures,
resource allocation, and utilization.
II. ESSENTIAL DUTIES & RESPONSIBILITIES:
• Complete written reports to division management, SUS executive management, and funding
source/s as required; program progress and highlights, client census, housing and employment
placement, staffing, and service utilization.
• Provide supervision, guidance, and performance evaluations to Director of Social Services, Facility
Manager, and the Food Service Director and Administrative Assistant
• Develop administrative program guidelines and protocols as appropriate.
• Assist in the development of job skills training curriculums suitable to the population served.
• Develop program policy & procedures governing the provision of services to clients and day to day
program operations.
• Enforce corporate compliance protocols, SUS employee policies, procedures, and protocols, and
incident management policies, procedures and protocols.
• Develop and maintains a crisis/incident management system.
• Ensure all health and safety guidelines including staff CPR/First AID Certifications, F-80 trainings,
and TB testing are all in compliance.
• Maintains our CPR/ First Aid Certification on annual basis.
• Monitor the integrity of client data and ensures that internal chart reviews are conducted on a
consistent and regular basis.
• Participate in professional development and training through agency-wide in-service trainings,
outside trainings, and facilitates in-house trainings for staff.
• Participate in and monitors the recruitment, hiring, and selection of direct care and supervisory
personnel.
• Facilitate periodic staff meetings and case conferences as appropriate.
• Monitor the provision of and documentation of all services provided to clients.
• Participate in division management meetings as needed.
• On call 24 hours per day and ensure that there is a contingency plan in place.
• Ensure all interactions support the mission statement and core values of SUS.
• Additional duties as assigned by the Senior Vice President and Regional Director.
• A work schedule that includes some weekend and evening hours will be required.
• Working knowledge of various computer software programs including email, Microsoft Word,
Excel, and PowerPoint.
• Performs other duties as assigned.
III. REQUIREMENTS
REQUIRED EDUCATION AND EXPERIENCE
• A Master’s degree in the Human Services or related field is required.
• 5 years of management experience in a shelter or residential facility that provides comprehensive
social services, housing placement, and job skills training to the homeless, mentally ill, and
chemically dependent populations.
• Knowledge and experience in contract requirements.
PREFERRED QUALIFICATIONS & SKILLS
• LMSW, LMHC preferred
• English/Spanish speaking preferred
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