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The mission of the University of Miami (UM) is to educate and nurture students, to create knowledge, and to provide service to the surrounding community and beyond. UM is committed to excellence and proud of the diversity of the University family and strives to develop future leaders for the nation and the world.

More than 15,000 undergraduate and graduate students from around the world call UM home during the academic semesters. The University has grown from its main location in the City of Coral Gables to include the Medical Campus located in Downtown Miami, the Rosenstiel School of Marine and Atmospheric Science on Virginia Key, and the South and Richmond campuses in southwest Miami-Dade county. With more than 10,000 full- and part-time faculty and staff, UM is the largest private employer in Miami-Dade County.  

The University's 12 colleges and schools offer 150 undergraduate, 130 master's, 60 doctoral and two professional areas of study. The Coral Gables campus houses eight schools and two colleges. The Miller School of Medicine has its own campus that is part of the University of Miami/Jackson Memorial Medical Center complex in downtown Miami. The Medical School serves more than five million people as the only academic medical center in South Florida.  The Rosenstiel School of Marine and Atmospheric Science is located on Virginia Key in Biscayne Bay and is the only subtropical applied and basic marine and atmospheric research institute of its kind in the continental United States. 

Job Summary:

The Program Coordinator for UM Study Abroad promotes and coordinates activities for UM study abroad programs for first year spring-admitted students. This includes managing student recruitment, advising outbound students and communication with their parents and families, application, enrollment, and pre-departure orientation; program operations; and program assessment and evaluation.

Specific Responsibilities:
    
•    Coordinates logistics and administration of first year study abroad programs
•    Assists in recruitment, marketing, and effective execution of first year programs abroad.
•    Manages communication with incoming first year students, parents, and families
•    Assists with student tracking in program databases; compiles & analyzes data; prepares reports.
•    Coordinates the collection, analysis & reporting of required information for surveys, review documents, public information documents, etc.
•    Analyzes evaluation data from instructors, students, participants, etc. to assist in program/project development and updates.
•    Collects and tracks student forms and assists students in completing application requirements
•    Advises students regarding study abroad program selection, admissions, academic, career and development matters.
•    Reads & evaluates admissions files and participates in candidate selection.
•    Interviews and screens applicants.
•    Assists in creating marketing materials in print and multimedia
•    Assists in development and uploading of content for Study Abroad websites and social media
•    Coordinates orientation sessions and information sessions, and assists in the production of orientation guides, materials, and other resources
•    Incorporates social media and networking into program/project aspects as appropriate
•    Strengthens partnerships with internal and external units by defining, promoting and marketing benefits of participation and involvement in programs
•    Creates and nurtures relationships with organizations to develop a network of enthusiastic organizations engaged via active participation in the success of program/project.
•    Supports the office in development and implementation of program courses, activities, and materials.
•    Troubleshoots problems; performs vendor/account research as needed; obtains additional information or provides instruction & guidance by phone, US- or e- mail from customers/vendors.
•    Coordinates programming, educational, student, alumni, workshops, meetings, etc. including speakers and agendas.
•    Develops plans and arranges meetings, workshops, events, etc. designed to exchange information, promote research objectives, and to build internal and external relationships within UM.
•    Ensures that event details including communication, venues, presenters, travel arrangements, materials, refreshments and technology are arranged and completed in an appropriate and timely manner.
•    Adheres to program/project mission, values, guidelines, and policies.
•    Reviews programs/projects to increase efficiencies to support growth.
•    Performs other duties as assigned.

Minimum Qualifications:
•    Bachelor's in international studies, international education, or related field preferred
•    A minimum of 1-3 years of professional work experience in study abroad and/or international program management and administration
•    Experience working with university staff, students, and faculty
•    Demonstrated ability to successfully manage international initiatives for a student audience
•    Excellent oral and written communication skills
•    Excellent interpersonal skills
•    Intermediate knowledge of word processing, spreadsheet, email, and database software programs
•    Well-developed organizational skills and the ability to independently prioritize and handle multiple tasks, turning general instructions into specific action steps
•    Ability to quickly and effortlessly change direction based on new/changing priorities
•    Proven problem solving skills and attention to detail.

Preferred Qualifications: 
•    Excellent computer skills, including in-depth knowledge of spreadsheets, word processing, databases and presentation software packages
•    Experience with Terra Dotta/Studio Abroad software
•    Prior experience studying, living, or working abroad
•    Foreign language skills
•    Familiarity with regional and national education abroad networks and resources

.      A relevant combination of education and experience may be considered.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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