As a Professional Services Field Consultant, you will use your knowledge and experience to help drive Rubrik’s product adoption with key customers. You must possess a unique blend of technical and customer facing skills to help discover, plan, and execute project requirements to drive customer success.
Expertise in Change Management and Transformation - utilizing the full complement of People, Process and Technology - is critical to crafting a series of services work streams and work packages aligned to the customer’s long-term strategy. The Specialist Solution Architect will lead proposal workshops, scoping and levels of effort conversations with Enterprise Customers, working closely with both pre-sales and professional services stakeholders.
Responsibilities:
Participate in the pre-sales process to understand customer business and technical objectives and product requirements Effectively communicate solutions architecture to the customer, third parties and the project teams Work directly with customers to drive adoption of Rubrik solutions and integrated services Design and develop innovative solutions to customer requirements using Rubrik Professional Services Assist in the development of standard reusable Rubrik consulting service offerings, including definition of tasks, deliverables, and standard estimates Document best practices deploying, configuring, automating, and managing Rubrik solutions Deliver on-site and remote workshops Drive client and internal resources and activities to ensure deliverables within scope and time Develop/improve workflow for more efficient delivery and reduce overall customer time to value Work closely with Product Management and Engineering to drive customer satisfaction as well as product supportability improvements Work and cooperate with service partners in complex projectsAbility to travel: 30-40%
Requirements:
Overall 6+ years of experience Minimum 4+ years of experience as a technical solutions architect in an enterprise customer or consulting/professional services environment, including time supporting sales and managing technical staff and implementations Strong network and storage conceptual and industry knowledge Strong scripting skills, knowledge in automation/orchestration platforms Knowledge about Private/Hybrid cloud, AWS, Azure preferred Ability to translate complex technical requirements into project management tasks Strong presentation skills Strong cross-functional collaboration / communication skills#LI-AW1
#LI-Remote
Equal Opportunity Employer/Veterans/Disabled: Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. EEO IS THE LAW EEO IS THE LAW - POSTER SUPPLEMENT PAY TRANSPARENCY NONDISCRIMINATION PROVISION NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS