Job Description

Hello Future Production Support Specialist

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who can:

To schedule operational time by ensuring information systems equipment are effectively utilised and coordinate preventive maintenance with operating requirementsDrive business profitability in the context of cost management through Information technology solutionsIncrease operational efficiency and suggest solutions to enhance cost effectivenessDeliver exceptional service that exceeds customers’ expectations through  proactive, innovative and appropriate solutionsCultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by  providing input to business requirementsResolving of escalated queries within required SLA period from Contact CentreEnsure appropriate IT Operational times are scheduled and monitor achievements against executionProvision of an efficient administration service through careful and timeous planning, reporting and updating of all related IT Production information, incident reports, daily stats etc.

You will have access to:

Opportunities to network and collaborateChallenging WorkingOpportunities to innovate

We can be a match if you can: 

Monitor changes in legislation, regulations, initiatives and relevant industry practices. Ensure drafting and implementation of appropriate interventions.  Ensure compliance with audit requirementsEnsure information systems equipment effectively are utilised and coordinate preventive maintenance with operating requirements.Ensure IT Front-end and Back-end process and product enhancements and make recommendation to improve service and processes for 3rd tier support of FNB IT productsManage own development to increase own competenciesRemain abreast of Front-end and Back-end products and process developments

Are you interested to take the step? We look forward to engaging with you further. Apply now!

#post 
#fnb
#LI-GS1

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

06/11/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.