Can you respond to system alerts and provide quick resolutions?

Do you enjoy collaborating with technical teams to solve problems?

About our team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

About the role

This entry-level position responds to system management alerts to handle system/operations exceptions, within the assigned enterprise systems of product offerings. This position is also responsible for business batch processing and change management support.

At RELX, we are committed to advancing gender diversity within the technology sector and supporting greater representation of women in tech. To further this commitment, RELX has implemented the following initiatives:

Women in Technology (WiT) Mentoring Program: This program is tailored to enhance career development for female talent in tech roles across all our businesses.

Women’s Network Forum: We offer dedicated forums that foster community, mentorship, and professional growth for women.

Inspiring Future Talent: We actively engage with schools, hosting events to inspire young females to consider and pursue careers in technology.

Responsibilities:

Provide prompt recovery and problem escalation for the exceptions, extrapolating and integrating information within defined boundaries, using multiple system management and problem management toolsWork closely with development groups, support groups, and vendors to coordinate special operations, and communicate/escalate problems as appropriate to meet assigned deadlines. Provide analytical support for the development and enhancement of system interfaces, and may develop or enhance those tools under high-level technical direction from more-senior staff. Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation. Work closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery. Provide prompt, clear, and timely communications; log, coordinate, and communicate problems using standard problem management and escalation procedures. Service requests including proper management, creation, execution, documentation, and closure of tasks, changes, and requests.

Requirements:

Have experience and knowledge of the Problem Management escalation processShow knowledge of using analytics to identify problems and suggested ideas for resolutionHave good verbal and written communication skills and be able to produce clear, concise technical documentationHave good Change Management skills and an understanding of the change request processHave good experience with batch processing and be able to perform recovery actionsHave the ability and willingness to learn and adapt to new technologies and innovationsHave experience collaborating with cross-functional teams to analyze, troubleshoot, and solve complex problemsHave great knowledge in multiplatform environments, including UNIX_LINUX, Mainframe, VMS, and Windows Server

Work in a way that works for you

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefitsRetirement Benefits: 401(k) with match and an Employee Share Purchase PlanWellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off ProgramsShort-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital IndemnityFamily Benefits, including bonding and family care leaves, adoption and surrogacy benefitsHealth Savings, Health Care, Dependent Care and Commuter Spending AccountsUp to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

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RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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