Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.

Responsibilities:

Addresses issues in production proactively and handles complex client escalationsPrioritizes and organizes work to increase effectiveness, efficiency, and productivityMonitors and reviews documentation requirementsResolves peer or customer escalations and inquiriesExecutes on policies and procedures in connection with firm policies and guidelines regarding document management

REQUIRED QUALIFICATIONS:

Ability to bend and move about the production floor to push carts, move documents or boxes, and lift 25-50 poundsExperience producing work that meets deadlines or SLAs

DESIRED QUALIFCATIONS:

2 years in a operations or production environment Experience with PDIM (Physical Document Inventory Management) applicationAbility to leverage data and reporting to manage inventory and service level agreem

Skills:

AdaptabilityAttention to DetailBusiness Operations ManagementCustomer and Client FocusPolicies, Procedures, and Guidelines ManagementCollaborationIssue ManagementOrganizational EffectivenessPrioritizationProblem SolvingConfronting Bias

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40