Product Support Specialist **_The Company_** Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow. Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions. Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you’ll visit our website and learn more about Zurn Elkay at zurnelkay.com. If you’re ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family! **POSITION SUMMARY** The Product Support Specialist is a product champion within our organization, focusing on: initiatives in product lifecycle planning, assisting in planning and executing the 3-5 year product road map, technical challenges, product innovation and working cross functionally specifically with engineering to launch new products and product enhancements. **RESPONSIBILITIES** + Innovation through new product development and enhancement of existing products (including software tools). + Develop customer solutions for technical product challenges. + Develop training materials and conduct training sessions for customers, agents and staff. + Ensure brand consistency throughout product line-up. + Assist the Product Manager in analyzing product performance, product competitiveness, and product trends. + Research and monitor competitor product and service offerings. + Work with the Sales and Marketing team on product promotion initiatives. + Product visualization and renderings. + Contribute to product pricing strategies and guidelines. + Analyze industry trends and market demands to recommend product enhancements. + Develop and maintain all technical product support information. + Ensure product offering compliance with relevant code requirements. + Contribute to the overall functioning of the team by maintaining and sharing awareness of best practices and emerging technologies. + Special projects and other duties as required. **SKILLS** + Professional and friendly with a passionate customer service attitude. + Excellent problem-solving and organization skills. + Strong attention to detail. + Proficiency in AutoCAD, and working knowledge in AutoDesk suite of products. + Proficiency in Microsoft Office Suite. + Multitasking and time-management skills, with the ability to prioritize tasks. + Resourceful and proactive. + Familiar with basic project management best practices. **EDUCATION AND EXPERIENCE REQUIREMENTS** + Post secondary education in Marketing or Engineering. + Work experience in product and/or project management an asset. + 4 - 6 years of work experience in product development and/or product support. + Experience in marketing related activities an asset. + Must be able to travel 15-25% of the time **_Total Rewards and Benefits_** + Competitive Salary + Medical, Dental, Vision, LTD, AD&D, and Life Insurance + Competitive vacation policy + 12 Paid Holidays + Annual Bonus Eligibility + Educational Reimbursement + DCPP with eligible matching **THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.** Zurn Elkay is an equal opportunity employer who provides an inclusive and diverse work environment. We are committed to providing reasonable accommodations for applicants upon request at any stage of the recruitment process. **Zurn Elkay Water Solutions Corporation** **_What happens when two remarkable sustainability leaders come together as one?_** _A sustainability powerhouse is born, making a splash in the markets they serve and saving the planet one innovative installation at a time._ In early 2022, Zurn Water Solutions Corporation, a market leader in smart, sustainable water solutions, and Elkay Manufacturing, a commercial drinking water solutions leader, agreed to combine their two exceptional firms to become a single water solutions powerhouse. Together, the combined company offers a comprehensive package of innovative, sustainable, specified, engineered water solutions and sustainable plumbing products that provide water safety, water quality, and water conservation through critical service environments, while delivering total building solutions for new construction and retrofit applications around the globe. Our innovative solutions enable customers to advance their ESG initiatives and reduce operating costs while providing students, patients, patrons, and people within public and private spaces a safe, clean environment and access to fresh, pure, potable water – the essence of life itself. **What makes Zurn Elkay Water Solutions Corporation special is our people and our culture.** While playing a leading role in sustainability and water access are remarkable, what makes Zurn Elkay’s story so compelling is the alignment of the two well-respected companies with powerful legacies and a combined 224-year company history and shared values and cultures where people matter most. Sustainably inspired, the company has a deep commitment to Diversity, Equity & Inclusion, water, and environmental stewardship, and giving back to the communities where we live, work and play. Our powerful legacy of caring and commitment is made possible by the exceptional people that embody Zurn Elkay’s values. We are looking for innovative, energetic people who want to help solve tomorrow’s challenges today. Our Total Associate Engagement core value means we work hard to ensure our associates have opportunities to grow and an inclusive culture in which to thrive. From formal training to on-the-job development and exposure to new businesses, when you join Zurn Elkay, you will join a collaborative organization that will give you opportunities to thrive and grow.