Job description

Oracle Cloud Infrastructure team is continuing our fast-paced growth, bringing on new customers around the world daily. Our Customer Support team is responsible for making sure our customers receive prompt & informative answers that quickly solve any question or issue they have encountered. For those who want to lead others in a challenge, want to dive in deep and learn the technologies our products are built on, and want to lead the team that provides customers with the exact experience that you would expect in their shoes, this is the position for you.

As the Cloud Support Senior Manager, you will act as the voice of the customer to influence prompt service request resolution and plans to improve the customer experience. This role is integral to the success of our customer relationships and is critical to the success of the platform. You will be responsible for managing a team of customer focused Engineers with support and operations experience to build a world-first and best in class customer experience blending customer support, operations, engineering, and communication disciplines.  The position will be responsible for the day-to-day activities of the customer support team as well as management of customer issues, questions and assistance as they arise, working with global internal and external teams.

Career Level - M3