It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Corporate Overview

In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.

And we’re just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you’re helping to:

Build and enhance our proven security platformBlend innovation and speed in a constantly evolving cloud environmentAnalyze new threats and offer deep insight through data-driven intelCollaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

Do you want to be known as a Cyber Security Leader?

We take pride in delighting and empowering our customers by providing superior customer service and helping them get the best from our products including utilisation, planning and implementation of their Cyber Security Training and Awareness programs.

Do you have the need for speed?

As our customer-base continues to grow and our technology solutions are constantly updated, we strive to work efficiently & effectively in a fast-paced, rapidly changing environment. That means we also need to be excellent at time management and prioritizing.

Do you sweat the small stuff?

Our customers rely on us for support and ensuring they get the best protection from our products, we achieve this by being well informed, organized, meticulous and responsive.  We focus on the customer’s objectives and do everything within our power to help them achieve them.

 Have a desire to work independently AND part of a team?

We believe it’s important to have demonstrated the ability to work independently or part of a team. While most of the work we do is independent, we share what we know and step in to assist others on the team in order to meet the needs of all our customers.

Your day to day

Ensure high quality customer service and technical troubleshooting to both internal and external customersProactively research and integrate product changes into daily support processWork with customers to plan their annual Security Training and Assessment programCreate and launch training assignments, assessment campaigns and status reportsMaintain a consultative approach to customer support and program implementationAct as an intermediary between customers & internal teams to resolve escalated & technical issuesMaintain the customer-facing knowledge-based documentationPerform other duties as assigned

What You Bring To The Team

Bachelor’s degree or an equivalent combination of education and work experience in a customer support role required, preferably supporting a SaaS productExcellent written and oral communications skills are mandatory, as is a solid understanding of SaaSStrong interpersonal and customer management skillsExcellent time management skillsAdaptive skills, learns quickly, asks questions, and solves and resolves independentlyHigh energy, confident, and enthusiastic attitudeDemonstrated ability to develop technical skillsExperience with Salesforce, Microsoft Excel, reporting tools is desirableExperience troubleshooting browsers, networks, and general HTML is an added bonusDemonstrate smart decision making with attention to detailAbility to identify resources and achieve exceptional customer satisfactionAbility to support APAC hours (including Singapore)

Why Proofpoint 

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.  

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!