Job Description

Job Title: Product Support Engineer

Working Pattern: Full Time

Working location: Bristol / Hybrid – 3 days on site per week

NB: First Stage telephone interviews will be held on the following dates: 3rd-5th of March.

If shortlisted for 2nd stage interview candidates must be available for a face to face on site interview in Bristol on the 10th of March.

Product Support Engineers ( Known internally as Lifecycle Engineer) are focused on ensuring safe, reliable, durable, and cost-effective products for our customers. They support the design and development of our new products, and provide technical support to our in-service product fleets. The role is broad and varied; you could bring your existing skills to immediate customer operational support, attribute analysis, complex investigations or influence the next generation of our future product.

For roles in our in-service teams, you will lead investigations of service events, working closely with company specialists and our customer organisation. You will drive the determination and implementation of appropriate field containment strategies to minimise operational disruption and advise on any necessary design changes to address root cause. You will also facilitate detailed reviews of service-run hardware to understand component deterioration and the impact on product functionality.

For roles in our future programmes team, you will bring a customer and engineering focus to define the through life support requirements of the product, to influence the design and to affect the maturity of the product across the life cycle to meet customer and business needs.

Lifecycle Engineers are dedicated to providing excellent product support and rapid response - anytime, anywhere, and always in a professional manner.

Why Rolls-Royce?

Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount.

We are proud to be a force for progress, powering, protecting and connecting people everywhere.

We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey.

These roles are in our Defence Division based in the UK, in both our existing in-service and future programmes teams, to support some of the most sophisticated military products in the world.

We’ll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.

As an authoritative engineer, you can develop your skills and knowledge of the engineering and the business leading to professional growth within the various Lifecycle Engineering teams and the range of projects we are involved in. Your work will enable products to meet the project and business requirements for the key attributes including safety, reliability and maintenance burden and have a direct impact on the product’s in-service costs and company profitability.

What we offer

We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts.

Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location.  It’s a locally managed and flexed informal discretionary arrangement.  As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, on average three days per week.

What you will be doing

With this attractive opportunity you will be the prime engineering interface to the customer, working with Operators, Partners, Airframers, Regulatory Authorities and Subject Matter Experts to identify and develop through life service solutions. This will typically include:

Leading multi-disciplinary integrated teams to manage issues that affect the Maturity, Lifecycle Cost, Reliability and Maintainability of the product and ensure they are addressed through Design. This can involve modelling through life performance, deterioration mechanisms and service attributes to create and maintain time on platform predictions, identifying opportunities for optimisation.For in-service teams you will provide technical support to resolve technical queries and operational arisings; lead the investigation of service issues associated with durability, reliability, maintainability or cost to introduce containment actions, establish root cause and recommend corrective actions.For future programme teams, you will influence new product design with in-service experience and develop support strategies across the product lifecycle to suit customer and business requirements. This can involve identifying cost reduction opportunities.Prepare and deliver technical communications to airframers, regulators, operators, and internal stakeholders.Ensure compliance with requirements specified by regulatory authorities and to adhere to technical and business requirements of internal & external stakeholders.

Who we’re looking for:

At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles. To be successful in this role you will need to have:

Be qualified to degree level in a STEM subject and with experience in a relevant engineering environment (Mechanical, Aeronautical, Electrical, Materials Science & Metallurgy or Controls).Should have strong analytical and problem-solving skills, able to use data-driven approaches to inform decisions and capable of systems-level thinking.Are comfortable performing complex tasks that are novel and ambiguous.It is desirable that you have strong planning and personal organisational skills capable of leading cross-functional teams in a collaborative way and building strong relationships (e.g. specialists, suppliers, customers, partners).Will have excellent verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.If you are working towards a Chartered/Incorporated status or are a Chartered Engineer/ hold an affiliate / associate membership of a relevant professional body, this would be advantageous.

*To work for Rolls-Royce you need to hold a Security Check (SC) clearance without any caveats to that clearance. Rolls-Royce will support the application for Security Clearance if you don’t currently already have this in place. Due to the nature of work the business conducts and the protection of certain assets, you must hold a UK nationality*.

This role requires personal commitment with opportunities to travel both in the UK and overseas, sometimes at short notice and for extended periods to meet the business needs.

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives which are crucial to innovation and problem solving. We believe the more diverse perspectives we have, the more successful we’ll be. By building a culture of caring and belonging, we give everyone who works here the opportunity to realise their full potential. 

We welcome applications from people with a refugee background. 

You can learn more about our global Inclusion strategy at Our people | Rolls-Royce 

Job Category

Engineering for Services

Posting Date

10 Feb 2025; 00:02

Posting End Date

20 Feb 2025