It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Corporate Overview

Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.

We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.

The Role

Proofpoint is seeking an Associate Product Support Engineer for our Enterprise Email Archiving Software. The successful candidate will possess an understanding of email administration and security, Active Directory (AD), IP networking, cloud services and will be highly experienced in providing excellent customer service and problem escalation/resolution.

Individuals successful in this role may have also worked as:

Technical Service/Support RepresentativeTechnical Support EngineerCustomer Service RepresentativeHelp Desk Agent

Your day-to-day

Provide enterprise level technical support to customers, re-sellers, and Proofpoint Partners via phone and the ticketing system (Salesforce experience preferred)Manage cases in the ticketing system to ensure your cases are handled within SLA guidelinesAdvise customers regarding the product's proper use and address specific systems/configuration issuesManage product escalations, act as a liaison between customers, and various levels of tiered supportWork closely with infrastructure, operations, and engineering teams, including efforts to re-create issues in the test environment.Shift work may be required (hours may differ depending on customer demand and business need)Occasional weekend and holiday support may be required.

What you bring to the team

Strong ability to independently troubleshoot software applications and complex distributed system environments involving multiple configurations and protocolsAbility to communicate effectively and in a constructive manner with customers, coworkers, management and executivesProduct support or Technical support experienceExperience with problem analysis and resolution of software problemsUnderstanding of Microsoft Exchange and SMTP messaging architectureHands-on experience trouble-shooting Microsoft Windows, Active Directory, and Internet Information Server (IIS)Experience hosting Zoom, WebEx or other remote hosting tools for customer troubleshooting sessionsNice to have: AWS knowledge, MCP, MCSA, MCSE, CCNA, CCNP, experience with Power shell and scriptingPassion for customer service, customer experience and customer supportGreat attitude towards work and learning more every day.

Why Proofpoint

Protecting people is at the heart of our award-winning cybersecurity solutions, and the people who work here are the key to our success.  We’re a customer-focused and driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply. 

We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!