It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Corporate Overview

In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.

And we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you are helping to:

Build and enhance our proven security platformBlend innovation and speed in a constantly evolving cloud environmentAnalyze new threats and offer deep insight through data-driven intelCollaborate with customers to help solve their toughest security challenges

We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That is why

The Role:

Proofpoint is seeking a Product Support Engineer for our Enterprise level products. Our team of Product Support Engineers are highly experienced in providing excellent customer support, continuously interacting with our customers through complex, system-level problem escalations/resolutions in a fast-paced environment. The role is ideal for those who are passionate about engaging with customers and possess an understanding of email administration and security, however we will consider broader experience gained in a customer-facing, technical environment.

Proofpoint offers a highly competitive salary and benefits package reflecting the 9 am to 6 pm Pacific Time shift and including other perks like company-wide wellbeing initiatives. This is a hybrid position which requires you to be onsite 3 days a week.

Your day-to-day

Provide support to administrators & enterprise-level partners during the hours of 9 am to 6 pm Pacific Time from Monday to Friday (hours may differ depending on customer demand and business need)Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone, web-based tools and emailManage product escalations, act as a liaison between customers, and various levels of tiered supportAdvise customers regarding the product's proper use and address specific systems issuesAssist customers with consultative queries on product configuration and featuresProvide guidance and mentorship to Associate level team membersContribute to knowledgebase and support documentation

What you bring to the team

Experience in a technical support/helpdesk environment from a previous roleExperience in problem analysis and resolution of software problemsAbility to quickly develop as subject matter expert in areas of Proofpoint technologiesAbility to interact with customers professionally across all interfacesAbility to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for successProven ability to function in a self-directed environment and to collaborate with team members

Nice to have

Experience with Email Systems, Networking and/or DNSExperience with Linux is beneficialInnovative thinker who is positive, proactive, and readily embraces change

Why Proofpoint 

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation.

We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area:

Base Pay Range: 96,040.00 - 150,920.00 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

Base Pay Range: 76,440.00 - 120,120.00 USD

All other cities and states excluding those listed above:

Base Pay Range: 68,320.00 - 107,360.00 USD