**Job Description:** Come be **DISRUPTIVE** with us! At Milwaukee Tool, our most valued resource is our dedicated team of employees - employees who work with a passion to be the best and an unparalleled pride in their work and in the Milwaukee brand. We know that the only way to sustain growth and success is to value the growth and success of each person within the organization that's why we invest in an individual's growth and development from day one. All our teams touch every step of the process, that is why our engineering teams are some of the key contributors to our continuous innovations. The fast-paced, agile environment continuously delivers disruptive technologies by providing every team with the resources needed to excel and working directly with end users to understand how to deliver heavy duty products with high performance. We create best in class products by leveraging advanced analysis tools, extensive testing regimes, state-of-the-art manufacturing processes and cross-functional agility. Under the direction of the VP -- Safety and Regulatory; primary duty is to assist in the coordination and execution of product safety related activities, including customer support. **Duties and Responsibilities** + Communicate with external customer regarding product safety matters, including but not limited to, reports of injury or property damage, power tool use and care, basic power tool safety, and Milwaukee Tool’s portfolio of products. + Providing phone, email and written support for Milwaukee products and services. + Ensure information pertaining to customer contacts is properly recorded in corporate systems. + Facilitate the return of products from customers for analysis. + Perform inspections and conduct initial failure analysis on returned products and summarize and report findings, as needed. + Submit returned products for safety or quality testing, as appropriate. + Coordinating product replacements, as appropriate. + Engage appropriate personnel to address safety concerns or inquiries, scheduling meetings, as necessary. + Identify and implement tools & process updates to drive departmental improvements. + Participate in executing the Department’s document retention program. + Assist the Department in the execution of recalls. **Education and Experience Requirements** + Requires a high school diploma or GED equivalent, associate degree in Engineering or technical equivalent preferred. + Plus, one to three years experience handling customer support, product repair or failure analysis activities, preferably with power tools, hand tools and/or consumer products. + Possess strong verbal, written and organizational skills essential to professional communication. + Excellent problem-solving skills with strong technical and mechanical aptitude. + Show an emphasis on and adherence to schedule and attention to detail. + Ability to travel, as necessary. _Milwaukee Tool is an equal opportunity employer._ Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled We endeavor to make this site accessible to any and all users. If you need to contact us regarding technical accessibility of our website call 443-391-1542. This number is only for technical accessibility issues, not general employment or job posting inquiries.