Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

1 - 5%

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About The Role
As a Product Support Representative Senior, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.

About The Team
As a member of the Product Support Team, you will work to support an FIS trading and compliance application by working with internal teams, like development and operations, to resolve client inquiries or issues.

What You Will Be Doing

Learn how financial theory and risk management methodologies are applied in practice.Analyse and solve client issues via phone, ticketing portal and email. By doing so, you will get to know our software, our customers, their needs, and the variety of functional and technical issues that can arise during product development, implementation and post-implementation.Interact between client, development, sales and product management depending on client issue.

Challenge accepted? Then join us. With more seniority you will be able to partially work as business and test analyst and also be able to:

Contribute to our agile software development process from the business requirement phase until testing phase.Define and execute testing strategy based on a solid understanding of the client requirements.Perform business analysis and solution design.Provide technical and analytical support, train our consultants.

What You Will Need

Banking and Financial Industry experience.Asset and Liability Management experience strongly preferred.Strong analytical, interpersonal and organizational skills (team player).Dynamic and energetic personality with entrepreneurial spirit.Ability to absorb new concepts quickly, think independently and solve problems efficiently.Any technical knowledge (SQL DBs, Web Apps on IIS, AWS/ Azure Cloud, Splunk, etc.) will be an advantage.  Knowledge of FIS products and services a plus but not required.A Bachelor’s or master’s degree in Banking and Finance, or an equivalent diploma.

What We Offer You

At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:

Opportunities to make an impact in fintech.Personal and professional learning.Inclusive, diverse work environment.Resources to give back to your community.Competitive salary and benefits.

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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