Primary Purpose Product ownership of the World Currency Card (WCC) to ensure sustainability and competitiveness through developing features and enhancements; ownership of the income statement to drive revenue and reduce costs; conducting market research; generating product requirements; sales and marketing initiatives; determining specifications production timetables; pricing; time-integrated plans for product introduction; tactical plans for the product in line with the Bank's strategic objectives; whilst ensuring that the appropriate governance is applied. Provide support to Product leadership. Minimum Requirements + Matric + National Diploma or Degree in Commerce. Technical Competency Requirement: + Understanding of Personal and Business Banking products for Business and Personal markets. + Basic understanding of Personal and Business Banking products value chains. + Understanding of Forex and Remittance solutions. + Basic knowledge and understanding of business drivers (revenue and cost drivers). + Practical application of knowledge and skills to drive business growth and meet customer needs. + Understanding of loyalty offerings and impact on costs and profitability. + Basic knowledge of the regulatory environment in payments, including industry bodies such as PASA, Bankserv and Card Schemes such as MasterCard and Visa. + Understanding of management accounts and finance principles (including revenue, costs, volumes and other drivers Duties and Responsibilities include but not limited to: FINANCIAL MANAGEMENT + Manage the income statement and drive economic profit by ensuring that the WCC product is profitable and meets customer needs. + Take active role in determining product pricing by utilizing market research data; reviewing production and sales costs; anticipating volume; costing special and customized orders. + Understand business requirements and put together plans in terms of growing the business. (short-term and long-term) + Executing, tracking, and leveraging revenue and cost items + Ensure financial objectives for are met by partnering with Finance and Product Leadership in preparing an annual budget; analysing overall variances; and direct corrective actions within the team. Analyse reasons for variances and which levers to pull to ensure that budget is achieved. Advise the product managers what changes to implement. + Provide input into the budget process and the sales targets. + Working with sales staff to develop product sales strategies. + Working with marketing staff to deliver integrated marketing plans. + Continuously review performance of the WCC product against scorecards, targets, and processes to address any gaps. CUSTOMER CENTRICITY + Put customer at the centre of daily work. + Provide support to front-line sales with product knowledge, customer queries and pricing. + Assist and support business partners with queries relating to any ongoing analysis, development, and operations. + Bring to management attention all requests and enquiries for product information or changes. OPERTIONAL EXCELLENCE + Ensuring competitive analysis on comparable products which other competitors offer. + Translate product strategy into detailed requirements and prototypes. + Scope and prioritize activities based on business and customer impact. + Implementation of a new product/idea in accordance with the analysis. + Systems downtime management: proactive management of WCC, setting up critsit meetings with vendors and key operations staff, ensuring proper communication with internal stakeholders and external stakeholders and customers DATA MANAGEMENT + Work closely with Product Managers and Data team to ensure their data and reporting requirements are met to achieve objective of: + Providing Customer Insights, + Product Insights and + Optimise product and identify opportunities through data led findings. + Compile key business metrics and report on them to management. + Create additional analyses and reports as requested by management. STAKEHOLDER MANAGEMENT + Provide support to front-line sales with product knowledge and customer. + Assist on a need basis in resolving customer queries across the product suites. + Develop and maintain good relationships with internal stakeholders to ensure success of projects and to deliver the required products and services. + Respond in a timely manner to requests and enquiries for product information or changes. PODUCT DEVELOPMENT + Develop and test new product enhancements based on an approved Business Case + Ensure products are developed for individual and/or business clients as per the following methodology and/or deliverables: + Product Plan and Strategy – includes all the ‘P's, e.g., Product features, benefits; pricing; distribution- and service channels; processes & procedures; SWOT. + Evaluate the company products and compare them against industry trends. + Assisting with input into established processes, e.g. New Product Approval; Project Management; Business Analyst engagement; Business Requirement specifications; Test plans; Change Management + Documentation and reference material for customers and staff, e.g. User Guides, Forms and Manuals + Briefing and driving the relevant departments, e.g. Marketing, Sales Campaigns, Training and Call Centre to ensure that all functions achieve the required objectives LEARNING AND GROWTH + Take ownership for driving own career development. + Prepare and obtain sign off on your Personal Development Plan + Achieve the objectives/milestones set out in the development plan. + Review performance on a regular basis (monthly, quarterly, and annually) This position is advertised in line with our commitment to Employment Equity.