About the role:

Gartner Peer Community is an influential network of business leaders where they can discuss key issues and critical business decisions. Product Operations Specialist consistently drives client visits, participation and engagement within Gartner Peer Community, ensuring a valuable experience where clients can learn from each other and get answers to their questions in an online community. A successful candidate will have a deep understanding of both product and client management along with excellent content creation & communication skills. In this role, you’ll work closely with the product, engineering, and content teams to improve the client experience and internal support processes.

What you will do:

Bachelor’s degree or equivalent. Engineering or Business Studies or Economic/English Hons preferred

Overall, 2-3 years of relevant industry experience in a Product, Marketing or Community team

Encourage existing users to visit, contribute posts and share content through proactive outreach

Drive new users to the platform by extracting prospect lists through different databases and proactive outreach

Pull and analyze metrics regularly to identify patterns, trends and monitor forum health

Provide recommendations based on the analysis resulting in improved processes and client experiences.

Drive experiments to drive growth and contribution within the platform

Triage unanswered questions and other community requests.

Do Survey Setup & Planning on platform and proactive outreach to achieve desired number of survey responses

Manage internal stakeholders and align business objectives through client engagement

What you will need:

Strong analytical & problem-solving skills with the ability to leverage data to substantiate campaign strategies and value propositions.

Proficient in Excel and PowerPoint to prepare and present reports/analyses.

Very Strong Oral & Written Communication skills.

Knowledge of different email tools like Eloqua, Lemlist, etc preferable.

What we offer:

In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:

Competitive base salary

Generous performance-based rewards

Opportunities to strengthen market research expertise 

Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

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